Night Security Guard

Great Wolf Lodge; Niagara Falls; Presencial; CAD 40 000 - 55 000; Tempo integral

Resumo da oferta

Great Wolf Lodge is seeking a diligent Risk and Security Guard to secure the facility and monitor risks during shifts. The role requires responding to alarms, safeguarding guests, and reporting incidents with accurate documentation.

Mandatory CPR/First Aid certs and a valid provincial security license are required, with CCTV familiarity and MS Office skills considered assets. The candidate should have at least one year of security experience or related education.

Qualificações

• Minimum 1 year of risk and security experience or equivalent education.
• Current CPR and First Aid certification is required.
• Valid Security License as per provincial regulations.
• Familiarity with CCTV and camera systems preferred.
• Experience with guard management software and Microsoft Office is beneficial.

Responsabilidades

• Secure the building and identify potential risks and threats during shift.
• Respond to alarms, emergencies, and notify authorities as needed.
• Investigate security incidents and complete required incident reports.
• Escort individuals when necessary and maintain safety of guests and staff.
• Document daily security activities and maintain readiness of all areas.

Conhecimentos

Clear communication

Leadership abilities

Customer service

Decision making

Language skills

Formação académica

Security experience or related education

Ferramentas

Guard Management Software

Microsoft Office

CCTV systems

Descrição da oferta de emprego

The Risk and Security Guard is responsible for securing the building and identifying potential risks and threats to the organization during their shift.

Team

• Willingness to accept the most effective role.
• Communicate clearly via radio and with staff and leadership.
• Proven customer service and leadership abilities.
• Exhibit strong verbal and written communication skills for accurate reporting.
• Ability to make quick, sound decisions.
• Additional language skills are a plus.
• Close with an open mentality.
• Keep all areas in like-new condition and website ready.

Guest

• Ensure guests are greeted and acknowledged consistently, adhering to the 10/5 Rule.
• Promptly address guest complaints, investigating and resolving issues.
• Current CPR and First Aid certification; ability to recognize substance abuse considered an asset.
• Maintain emergency procedure knowledge; respond to alarms, notify authorities, and provide first aid or CPR as needed.
• Communicate with guests in a professional and friendly manner.
• Protecting company assets by adhering to policies and procedures.
• Report and manage unusual incidents, safety violations, theft, damage, or suspicious persons; escort if necessary.
• Document daily security activities and complete required incident and injury reports.
• Investigate security incidents thoroughly.
• Minimum 1 year of risk and security experience or equivalent education.
• Valid Security License as per provincial regulations.
• Proficient in Microsoft Office.
• Experience with Guard Management Software.
• Familiarity with CCTV and camera systems preferred.

Physical Requirements

• Lift, push, pull, and carry up to 50 lbs; may need to carry people or equipment in emergencies.
• Bend and kneel as required for administering CPR and First Aid.
• Maintain full mobility for emergency response and property patrols.
• Stand continuously for extended periods; use stairs when responding to fire alarms (no elevator use).
• Possess excellent hearing for communication with guests, staff, and via radio.
• Have excellent vision for emergency situations and safety inspections.
• Work outdoors year-round in all weather conditions as needed.