Night Front Desk Agent — Guest Experience Lead

AccorHotel; Municipality of Jasper; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading hospitality group in Canada is seeking a Guest Services Agent Overnight at Fairmont Jasper Park Lodge. This role involves providing a welcoming experience for guests, managing check-ins and check-outs, and addressing inquiries. Qualifying candidates should have hospitality experience and strong communication skills. This full-time position offers competitive pay and numerous perks, including subsidized accommodation and employee discounts across Accor properties worldwide.

Benefits

Subsidized staff accommodation assistance

One complimentary meal per shift

Employee travel program

Access to Mountain Explorer Travel Program

Comprehensive wellness platform

Discounts on food & beverage

Colleague Lifestyle Program

Opportunity to develop and grow within the group

Qualifications

• Related work experience in hospitality or Front Office is required.
• Customer service experience is essential.
• Excellent organizational, written, and verbal communication skills are necessary.

Responsibilities

• Welcome check-in and check-out guests.
• Handle phone calls and guest messages promptly.
• Address guest queries efficiently and informatively.
• Maintain company-issued float and accurate balance postings.
• Keep the front desk stocked at all times.

Skills

Customer Service

Hospitality Experience

Computer Skills

Cash Handling

Phone Etiquette

Tools

Microsoft applications

Job description

A leading hospitality group in Canada is seeking a Guest Services Agent Overnight at Fairmont Jasper Park Lodge. This role involves providing a welcoming experience for guests, managing check-ins and check-outs, and addressing inquiries. Qualifying candidates should have hospitality experience and strong communication skills. This full-time position offers competitive pay and numerous perks, including subsidized accommodation and employee discounts across Accor properties worldwide.