Night Auditor

West Edmonton Mall Property Inc. (West Edmonton Mall and Fantasyland Hotel); Edmonton; On-site; CAD 42,000 - 54,000; Full time

Job summary

West Edmonton Mall Property Inc. is seeking a Night Auditor to balance food and beverage reports, perform nightly computer backups, and prepare reports for department heads.

The role supports front desk operations during overnight hours and acts in the hotel's absence, assisting senior hotel leadership as needed. Responsibilities include guest service, handling complaints, answering calls, balancing accounts, and ensuring security and smooth nightly close of operations.

Qualifications

• 1–2 years night audit or front office experience in a hotel
• Ability to lift and/or pull luggage up to 30 lbs for storage
• Excellent communication, organizational, and problem-solving skills under pressure
• Proficiency with Microsoft Office (Word, Excel, Outlook) is an asset
• Neat, well-groomed and professional appearance and attitude

Responsibilities

• Perform Front Office duties during shift, ensuring guest requirements are met and Night Audit duties are performed.
• Deal with guest complaints effectively and efficiently.
• Answer all calls courteously.
• Balance food and beverage departments, run Micros reports and prepare for next day.
• Perform nightly shutdown and backup of computer systems.
• Perform nightly PC transfer.
• Reconcile credit card, billing and gift certificate accounts.
• Prepare hotel and department revenue and informational reports for department heads.
• Responsible for valet parking and luggage delivery/storage in the absence of a Guest Service Agent.
• Other responsibilities as required.

Skills

Night audit experience

Front office experience

Microsoft Office

Communication skills

Problem-solving

Tools

Microsoft Office

Job description

Night Auditors balance food and beverage departments, perform nightly computer backup and PC transfer and prepare reports to be distributed to department heads. Night Auditors are responsible for the Hotel in the absence of the senior management and the Assistant Night Manager.

PRIMARY RESPONSIBILITIES:

• Performing Front Office duties during shift, ensuring that guest requirements are met and Night Audit duties are performed.
• Dealing with guest complaints effectively and efficiently.
• Answering all calls courteously.
• Balancing food and beverage departments, run micros reports and prepares for next day of business.
• Performing nightly shutdown and backup of computer systems.
• Performing nightly PC transfer.
• Reconciles credit card, billing accounts and gift certificate accounts.
• Preparing hotel and department revenue and informational reports for distribution to department heads.
• Responsible for valet parking and luggage delivery/storage in the absence of a Guest Service Agent.
• Other responsibilities as required.

DESIRED QUALIFICATIONS:

• One (1) to two (2) years night audit experience or front office experience within a hotel environment.
• Ability to lift and/or pull luggage, boxes, etc. for storage of up to approx. 30 LBS, in the absence of a Guest Service Agent.
• Excellent communication, organizational, and problem-solving skills while being flexible and be able to work well under pressure.
• Familiarity with Microsoft Office programs such as Word, Excel, and Outlook is a definite asset.
• Neat, well-groomed and professional with a positive, friendly attitude.

TERMS OF EMPLOYMENT:

• This is a full-time position that must be available Monday through Sunday from 10pm – 8am.
• Must hold a valid Class 5 License and be able to provide a 3-year driver’s abstract.
• Must be able to pass a basic security clearance.