Night Audit - Part Time

True Key Hotels & Resorts Ltd.; Parksville; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading hospitality company in Parksville is seeking a Night Auditor to oversee front desk operations during night shifts. The role includes handling guest inquiries, managing reservations, and ensuring a high level of customer satisfaction. Candidates should have previous customer service experience and be available Friday and Saturday nights. The position offers a part-time schedule with competitive hourly wages.

Benefits

Competitive wages

Employee discount programs

Referral bonuses

Flexible hours

Health benefits

Qualifications

• Previous hospitality or customer service experience is an asset.
• Must be available Friday and Saturday nights.
• Proficient in Microsoft Excel, Outlook, and Word is an asset.

Responsibilities

• Oversee the night operations of the front desk.
• Handle guest inquiries and resolve issues promptly.
• Perform routine security checks of the property.

Skills

Customer service experience

Proficiency in Microsoft Excel

Ability to work alone

Enthusiastic and energetic

Job description

What we offer

True Key Hotels & Resorts provides competitive employment packages for its team members, including competitive wages, employee discount programs, referral bonuses, flexible hours, bonuses, health benefits, birthday and anniversary celebrations, on the job training and great opportunities for advancement.

Positions Available - 1

Shifts - part time minimum 2 shifts per week

Hourly Rate - $19/hour

Summing it up

• The Night Auditor is a hospitality pro. They are responsible for various interactions with guests, including preparing charges, keys, receiving payments and managing reservations. Night Auditors are responsive and encourage a welcoming, solutions-focused environment for our guests.

What you'll be doing

• Oversee the night operations of the front desk.
• Take reservations, package bookings, guest arrivals and departures in a professional manner.
• Handle guest inquiries and resolve issues promptly, ensuring a high level of customer satisfaction.
• Enter data, maintain records and launch reports and financial statements.
• Perform routine security checks of the property.
• Be knowledgeable of industry partners to offer a variety of service options to our guests.
• Record day to day financial transactions and complete posting process.
• Laundry duties as needed.

Who you are

• Previous hospitality or customer service experience is an asset.
• Must be available Friday and Saturday nights.
• Able to work alone
• Enthusiastic and energetic individual who is comfortable in a variety of situations.
• A service driven individual dedicated to providing all guests and owners with outstanding and consistent service.
• Proficient in Microsoft Excel, Outlook and Word an asset.

Who we are

Our mission at True Key Hotels & Resorts is to exceed expectations. We achieve this by staying true to our core values of trust, reliability, unity, and evolution. We maintain the highest ethical standards and treat all colleagues with fairness and dignity. We continuously strive to improve our services, products, and processes to meet the evolving needs and expectations of our employees, guests and owners.

This position is only open to Canadian Citizens, Residents or those possessing a valid Work Visa.