Night Audit - Full and Part Time positions

Crescent Hotels & Resorts; Tecumseh; On-site; CAD 30,000 - 60,000; Full time

Job summary

A hotel chain in Tecumseh is seeking a Night Auditor to join their Guest Services team. The ideal candidate should have at least 1 year of experience, preferably in a hotel front desk role, with a strong focus on customer service. Responsibilities include checking guests in and out, managing reservations, and ensuring accuracy in financial transactions. The position offers $18.60/hour with a commitment to diversity and inclusion in the workplace.

Benefits

Competitive wages

Exceptional benefit plan for eligible associates

RRSP/401K matching program

Discounts at managed properties

Qualifications

• 1 year of experience in a customer service role, preferably in a hotel.
• Must be available to work weekends and holidays.

Responsibilities

• Check guests in and out of their rooms.
• Manage reservations and process payments for hotel services.
• Ensure accuracy in balancing day transactions.

Skills

Customer service orientation

Organizational skills

Communication skills

Attention to detail

Education

High School diploma

Job description

Overview

Please read this job posting in its entirety. This position consists of overnight shifts (11 pm to 7 am). The hotel is not accessible by public transit as it is not on a major bus route. Successful candidates must ensure they have reliable transportation to and from work for all scheduled shifts. The hourly starting rate is $18.60/hour.

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

About the role

We are looking for our next great team members to join us on our Guest Services team. We are committed to providing you with:

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• RRSP/401K matching program for eligible associates
• Discounts with our Crescent managed properties in North America for you & your family members

Responsibilities

Here is what you will be doing each day:

• As our Night Auditor, you will be working with our Guest Services team to provide excellent customer service to our guests. You will be checking guests in and out of their rooms, managing reservations, processing payments for hotel services, and sharing your insights and knowledge of the amazing amenities in the area and hotel.
• Ultimately, you will be our guest’s first point of contact and manage all aspects of their stay with us to ensure the most memorable of experiences. You will work diligently to balance our day of transactions and ensure the utmost accuracy in doing so.

About you

Does this sound like you?

You have an upbeat and engaging personality, and a true passion for customer service and the guest experience. You are self-motivated with a keen attention to detail and can follow instructions as directed. You pride yourself on your organizational and communication skills and thrive in a team environment. You understand the importance that exceptional customer service keeps our guests returning and you strive to be a part of the success.

Must be available to work weekends and holidays.

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Qualifications

• Education: High School
• Experience: 1 year (Required); Previous front desk experience in a hotel is preferred