Night Audit - Full and Part Time positions

HVMG; Tecumseh; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading hospitality organization in Tecumseh is seeking a Night Auditor to join its Guest Services team. This role requires excellent customer service skills, attention to detail, and the ability to work overnight shifts. Candidates must have at least 1 year of experience, preferably in a hotel. Benefits include competitive wages and an exceptional benefit plan for eligible associates.

Benefits

Competitive wages

Exceptional benefit plan

RRSP/401K matching program

Travel discounts

Qualifications

• Must have at least 1 year of experience in a customer service role, preferably front desk in a hotel.
• An upbeat, engaging personality with a passion for guest experience.
• Ability to work weekends and holidays.

Responsibilities

• Check guests in and out of their rooms and manage reservations.
• Process payments for hotel services.
• Ensure accuracy in daily transaction balancing.

Skills

Customer service

Attention to detail

Communication skills

Organizational skills

Education

High School

Job description

Overview

Please read this job posting in its entirety. This position consists of overnight shifts (11 pm to 7 am). The hotel is not accessible by public transit as it is not on a major bus route. Successful candidates must ensure they have reliable transportation to and from work for all scheduled shifts. The hourly starting rate is $18.60/hour.

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

About the role

We are looking for our next great team members to join us on our Guest Services team. We are committed to providing you with:

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• RRSP/401K matching program for eligible associates
• Discounts with our Crescent managed properties in North America for you & your family members

Responsibilities

Here is what you will be doing each day:

• As our Night Auditor, you will be working with our Guest Services team to provide excellent customer service to our guests. You will be checking guests in and out of their rooms, managing reservations, processing payments for hotel services, and sharing your insights and knowledge of the amazing amenities in the area and hotel.
• Ultimately, you will be our guest’s first point of contact and manage all aspects of their stay with us to ensure the most memorable of experiences. You will work diligently to balance our day of transactions and ensure the utmost accuracy in doing so.

About you

Does this sound like you?

You have an upbeat and engaging personality, and a true passion for customer service and the guest experience. You are self-motivated with a keen attention to detail and can follow instructions as directed. You pride yourself on your organizational and communication skills and thrive in a team environment. You understand the importance that exceptional customer service keeps our guests returning and you strive to be a part of the success.

Must be available to work weekends and holidays.

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Qualifications

• Education: High School
• Experience: 1 year (Required); Previous front desk experience in a hotel is preferred