Night Audit Canalta Hotel

Canalta Group; Humboldt; On-site; CAD 36,000 - 52,000; Full time

Benefits offered by this job

Hotel discounts

Benefits

Team events

Flexible scheduling

Job summary

Canalta Hotels is seeking a dedicated Night Auditor to join our Canalta Hotel family. You will perform exceptional 7 Star guest service, manage night-time transactions, and ensure accurate balances and reports.

You’ll be empowered to create unforgettable moments while maintaining the hotel’s welcoming ambiance and safety. Ideal candidates enjoy the night shift, are tech-savvy with hotel management software and Excel, and thrive in a team environment.

Qualifications

• Customer-centric attitude and passion for helping guests.
• Thrives during the night shift with a positive, can-do vibe.
• Team player who supports colleagues to deliver memorable experiences.

Responsibilities

• Deliver 7 Star service by anticipating guest needs and creating memorable moments.
• Handle guest transactions and assist with nightly reporting and reconciliations.
• Maintain hotel ambiance and guest safety during night hours.
• Collaborate with daytime team to relay important information for seamless operations.
• Address guest concerns with a proactive and solution-oriented approach.
• Represent Canalta values in person, on the phone, and online.

Skills

Customer service

Night shift

Teamwork

Tools

Hotel management software

Microsoft Excel

Job description

7 Star Service is in our DNA and the Canalta Hotel Family is looking for our next secret weapon to join our night owl team! This position won't bore you as everyday will be a new and exciting experience! You'll be immersed in the Canalta Hotel world assisting our guests to ensure they have a Legendary experience by creating "I-can't-believe-they-did-that" moments! At Canalta we are committed to honesty, hard work, amazing guest service and high standards. You will be empowered to provide a new, unprecedented level of service - one that ranks 7 Stars. We are looking for someone who possesses a Warrior's spirit, a servant's heart and a fun-loving attitude and who is up to the challenge and has a passion to continually learn and grow with our family.

Our Mission: Create "I-can't-believe-they-did-that" guest experiences through remarkably empowered team members

What you'll do:

• Next level Guest Service: Successfully complete an exceptional training program designed for top notch night auditors
• Audit Like a Boss: Handle financial transactions, balances, and reports with accuracy. Don't sweat it; we'll provide the training!
• Guest Over Everything: Provide 7 Star service by anticipating guests' needs and creating unforgettable moments. You're the night-time hero!
• Vibe Maintenance: Keep the hotel ambiance chill and welcoming-your energy sets the tone for our night owls.
• Problem-Solver Extraordinaire: Address any issues that arise like a pro, transforming challenges into opportunities for guest satisfaction.
• Communicate & Collaborate: Stay connected with the daytime team to relay important information and share insights for a seamless experience.

• Be a Brand Ambassador: Represent our values and culture in person, on the telephone and online. Share your passion for Canalta hotels
• Embrace our hotel's guidelines and safety measures - they're here to ensure our team members and our guest experience is both amazing and safe

Why work with us:

• Team Spirit - Join a team that feels more like family than co-workers. We celebrate diversity and positive vibes, making your workplace enjoyable every day
• Perks, Perks, Perks: Enjoy discounts at our hotels, competitive pay & benefits. Plus, we love to have fun - from team-building events to seasonal parties, birthdays & milestones, you'll always have a reason to celebrate
• Flexible scheduling - We understand that work-life balance is key - let's find a schedule that works for you!
• Growth Opportunities: Looking for a career? We provide training and development programs to help you within the hospitality industry. Your future is bright with us

What We're Looking For:

• Customer-Centric Attitude: Prior experience in customer service is a plus, but your passion for helping others is what matters most
• Night Owl Vibes: You thrive after dark and love the quiet of the night shift.
• Tech-Savvy: Familiar with hotel management software, Excel, or willing to learn (we've got your back).
• Team Player: Ability to work collaboratively and support your teammates
• Ability to work flexible hours, including weekends & holidays - a little extra is never a bad thing!

Ready to make a difference? Join us in creating unforgettable experiences - your adventure starts here!

We look forward to welcoming you to our team!

Canalta hotels is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members