NEW STORE OPENING - Operations Supervisor, Yorkdale

Christian Dior Couture; Toronto; On-site; CAD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking an Operations Supervisor for a new store opening in Yorkdale. This role involves managing the daily operations of the boutique, including overseeing inventory control, shipping, and receiving functions. The ideal candidate will have a strong background in retail operations, excellent communication skills, and a commitment to outstanding customer service. Join a team that values diversity and inclusion while working in a vibrant environment that celebrates French heritage and craftsmanship. This is a unique opportunity to contribute to a brand known for its innovation and excellence.

Qualifications

• 3+ years of retail stock, shipping, or receiving experience.
• Strong interpersonal and communication skills are essential.

Responsibilities

• Oversee shipping and receiving functions and maintain inventory accuracy.
• Train and manage associates in operations tasks and ensure compliance.

Skills

Retail Operations Management

Inventory Control

Shipping and Receiving

Customer Service

Interpersonal Skills

Communication Skills

Organizational Skills

Job description

NEW STORE OPENING - Operations Supervisor, Yorkdale

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Job Purpose
Working with the Boutique Management, the Operations Supervisor is responsible for the day-to-day management of the non-selling functions of the Boutique. Responsibilities include overseeing shipping and receiving, after sales, inventory control, loss prevention, POS functions, facilities maintenance, and assisting in the management of all areas of Boutique operations as needed.

Tasks & Responsibilities

• Ensure all shipping and receiving functions affecting store inventory are processed accurately by verifying purchase orders and ticketing, and auditing validation and verification reports.
• Maintain an orderly and neat stock and receiving area, as well as the general maintenance of the store, ensuring merchandise is properly ticketed and sensored.
• Participate in all inventory and cycle counts.
• Oversee compliance of all associates with established company policies, procedures, and standards, such as safekeeping of funds and property, personnel practices, security, inventory management, sales, and record-keeping procedures.
• Train, coach, and manage all associates in execution of operations tasks, e.g., POS procedures, return procedures, alteration requests, safety and security procedures.
• Monitor the accuracy of receiving, transfers, damages, and returns-to-vendor (RTV's) to maintain inventory accuracy.
• Ensure adequate security and that physical facilities comply with safety codes and ordinances.
• Adhere to all company policies, procedures, regulations, and standards.
• Previous retail stock/shipping/receiving experience.
• Produce and maintain operational reports and records to ensure adherence to company policies and procedures.
• Ensure back-of-house operations are properly set-up and organized.
• Lock and secure the store and oversee compliance with all opening/closing and security procedures.
• Assist with payroll management, scheduling of associates, and ensure compliance with payroll budgets.
• Help solve problems affecting store service, efficiency, and productivity.
• Provide and inspire outstanding customer service.

Requirements

• At least 3 years of retail stock, shipping, or receiving experience with an operations background.
• Ability to work full-time, including nights, weekends, and holidays.
• Strong interpersonal, communication, organization, and follow-through skills.
• Physical ability to stand for extended periods, handle merchandise, lift, and perform all functions listed above.
• Willingness to adhere to all company policies, procedures, regulations, and standards.

Additional Information

Christian Dior, founded in 1947, is renowned for its French heritage, vibrant culture, and unique savoir-faire. As part of the LVMH Group, Dior values diversity, inclusion, and sustainability, offering employees opportunities to engage in communities focused on sustainability, diversity, equity, inclusion, and corporate social responsibility.