Security Guard {NU C-26-049}

North Bay Regional Health Centre; North Bay; On-site; CAD 48,000 - 60,000; Full time

Job summary

North Bay Regional Health Centre seeks a Protective Services Security Guard to support safety, security, and welfare of the hospital community. The role focuses on deter/observe/report, responding to security requests, emergencies, and enforcing policies in public areas.

The position requires Ontario security license, a related diploma, and at least 2 years of health-care security experience; bilingual English/French is preferred. Accommodation available upon request.

Qualifications

• Diploma/Degree in Law & Security, Police Foundations, Corrections, Community Justice or Protection, Security and Investigation diploma.
• Ontario Security License (PSISA) and valid driver’s license.
• 2 years recent related experience within a health care environment.
• Knowledge of PHIPA, Public Hospitals Act, and Freedom of Information Protection Act.
• Current First-aid/CPR certification.

Responsibilities

• Respond to security requests, emergency codes, and medical emergencies in hospital areas.
• Provide community relations/ambassador service to hospital visitors.
• Perform proactive environmental patrols and alarm responses.
• Liaise with frontline staff to improve service delivery and safety.
• Enforce by-laws/policies and document evidence for investigations.

Skills

Safety awareness

Decision making

Crisis management

Communication

Customer service

Conflict resolution

Teamwork

Independent working

Bilingual English/French

Education

Law & Security diploma or degree

Tools

Video Management System

Access Control Systems

First aid/CPR certification

Job description

Department: Protective Services

The Protective Services Security Guard is responsible to provide support and assistance to NBRHC. The Protective Services Security Guards primary function is ensuring the safety, security and welfare of all members of the Hospital community members (Detect-Deter-Observe-report) and safeguarding of Hospital property being by uniformed, high visibility presence.

Responsibilities include but are not limited to:

• Responding to all requests for Security, Emergency codes and Medical Emergencies in the Hospital public areas and grounds
• Provide Community relations/Ambassador service to members of the general public
• Performing proactive environmental patrols and alarm Response
• Liaising with frontline staff to improve service delivery to meet specific needs
• Comply with established policies, procedures, Standard Operating Procedures, Post Order, etc.
• Assessing problem situations and initiating effective interventions through collaboration with team members, the Protective Services Lead’s, Facilities Supervisor – Protective Services, internal and/or external partners.
• Gathering and recording evidence for possible investigations and ensure evidence/contraband is properly secured
• By-law and policy enforcement
• Facility monitoring via Video Management System and Access Control systems
• Driving NBRHC Fleet Vehicles as required to perform duties

QUALIFICATIONS

Certification/Experience/Knowledge

• Diploma/Degree in Law & Security, Police Foundations, Corrections, Community Justice or Protection, Security and Investigation diploma
• Ontario Security License (Ministry of Community and Correctional Services Certification for Security Guard). As regulated by the PSISA (Private Security & Investigative Services Act)

Comprehensive understanding of:

• The Criminal Code of Canada.
• Private Security and Investigative Services Act
• Personal Health information Protection Act
• Mental Health Act
• Patient Restraint Minimization Act
• Evidence Act
• Child and Family Services Act
• Current First-aid/CPR Certification
• 2 years recent related experience within a health care environment
• Valid G class drivers licence & Clear driver’s abstract
• Basic Emergency Management (BEM)
• Incident Management Systems (IMS) Levels100
• Certification in Resistance Management/Use of Force
• CBRNE First Receiver Certification
• Knowledge of: Personal Healthcare Information Protection Act (PHIPA), Public Hospitals Act, and Freedom of Information Protection Act

Skills/Abilities:

• Demonstrated understanding of applicable rules, laws/by-laws and/or regulations
• Demonstrated awareness and commitment to safety
• Committed to growth and development of self and department
• Ability to make rapid decisions while exercising good judgment.
• Ability to react and lead in crisis and emergencies using effective strategies with resources for response
• Ability to work independent and as a team
• Excellent communication skills both verbal and written
• Strong customer service commitment
• Effective conflict resolution and management skills
• Bilingualism (Advanced level English/French) is required. All unilingual candidates are encouraged to apply and may be considered if the identified French requirement has been met or there are no successful bilingual candidates. A formal French test will be conducted to evaluate the proficiency level.

North Bay Regional Health Centre is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require an accommodation for disability during any stage of the recruitment process, please indicate this in your application.

All new hires are required to complete a Criminal Record Check (CRC) or a Vulnerable Sector Check (VSC), as applicable to the position. A satisfactory result, in accordance with organizational requirements, is a condition of employment.

NORTH BAY REGIONAL HEALTH CENTRE IS AN EQUAL OPPORTUNITY EMPLOYER