New Home Technician, Warranty (\"handy person\")

Mattamy Homes; Ottawa; On-site; CAD 39,000 - 49,000; Full time

Job summary

Mattamy Homes Canada is seeking a New Home Technician in the Warranty Department to perform warranty service repairs for homeowners in Ottawa. You will adhere to building standards and Mattamy's mission to deliver The Best Homeowner Experience.

In this full-time, on-site role, you will review warranty lists with homeowners, coordinate with trades, manage parts, and ensure timely completion while maintaining high customer service.

Qualifications

• Several years’ experience in residential / commercial construction or renovations or repairs.
• Knowledge of multiple trades functions such as carpentry, drywall, painting, etc. is a requirement.
• Must be able to read and write in the English language at a basic level.
• Ability to coordinate several simultaneous tasks while maintaining a positive attitude and a flexible work style.
• Self-motivated with ability to work well independently.
• Must be punctual, reliable, and possess an excellent work ethic.
• General computer skills required.
• Excellent customer service skills in dealing with homeowners.
• Must have a valid driver’s license and reliable transportation.

Responsibilities

• Completing warranty service work, reviewing lists with homeowners and explaining remedies.
• Assigning work to trades and obtaining homeowners' signatures.
• Performing repairs such as finishing, drywall, painting and cleanup.
• Reviewing work orders daily and following up with homeowners.
• Preparing materials and meeting with supervisor to discuss completed work.
• Providing a weekly list of materials to direct supervisor.

Skills

Residential construction

Carpentry

Drywall

Painting

Customer service

English proficiency

Time management

Multitasking

Self-motivation

Punctuality

Tools

Carpentry tools

Drywall tools

Painting tools

General hand tools

Measurement tools

Job description

Location: Ottawa, Ontario

Company: Mattamy Homes Canada

Department: Warranty Service, Ottawa Division

Employment Type: Full-Time, On-Site (5 days/week)

Reports to: Manager, Warranty Service

When it comes to forward-thinking homebuilding and thoughtfully planned communities, Canadians think of Mattamy Homes. And that success is centred on a foundation of great people, because our team is as solid as they come. At Mattamy, we are optimistic, hardworking and supportive. Together we learn and grow as we strive to create a positive impact in the homebuilding industry. Contributing to the Mattamy Way means being surrounded by caring people who encourage you to be exactly who you are. It means your opinion is invited and your contributions count. And it means a career filled with pride, knowing you’re part of an environmentally-conscious, action-oriented organization with big plans for the future. The opportunity to bring the future of living to homeowners based on what Canadians value is exciting – and we’re making it happen.

Learn more about what makes working at Mattamy special and our award-winning culture.

What we offer

As the New Home Technician in our Warranty Department, you will adhere to generally accepted building practices and the high standards of Mattamy, while keeping with our mission of providing The Best Homeowner Experience. The New Home Technician, Warranty completes warranty service repairs for homeowners.

What you’ll do

• Completing warranty service work which includes:
  • Reviewing service warranty lists with homeowners; explaining which item will be rectified immediately & why.
  • Advising of process to assign work to trades at a later date.
  • Obtaining homeowners signature on completed items.
  • Performing various repairs: ie: finishing, drywall, painting and clean up.
• Reviewing work orders on a daily basis and follow-up with homeowners to ensure work is complete.
• Preparing materials required to complete service work prior to visiting homeowner.
• Meeting with direct supervisor at designated time to discuss work completed and work to be assigned to trades.
• Providing a list of required materials and supplies to direct supervisor on weekly basis.

What you bring

• Several years’ experience in residential / commercial construction or renovations or repairs.
• Knowledge of and demonstrated proficiency in multiple trades functions such as carpentry, drywall, painting, etc. is a requirement, as is knowledge of various tools and equipment.
• Must have the ability to read and write in the English language at a basic level.
• Ability to coordinate several simultaneous tasks while maintaining a positive attitude and a flexible work style.
• Self-motivated with ability to work well independently.
• Must be punctual, reliable, and possess an excellent work ethic.
• General computer skills required.
• Excellent customer service skills in dealing with homeowners.
• Must have a valid driver’s license and reliable transportation.

Compensation

The expected base salary range for this position is $28.55 - $35.64 per hour. Actual pay may vary depending on your job-related knowledge, competencies, and skills. We recognize that exceptional situations may fall outside this range, and we encourage all interested candidates to apply.

You are also eligible to participate in Mattamy’s annual bonus program which gives you the opportunity to increase your total compensation if business and individual goals are achieved.

Who we are

Mattamy Homes is the largest family-owned homebuilder in North America, with 40-plus years of history across Canada and the United States. Every year, Mattamy helps more than 8,000 families realize their dream of home ownership. In Canada, our communities stretch across the Greater Toronto Area as well as in Ottawa, Calgary and Edmonton.

Be yourself. We want it that way.

At Mattamy, we're passionate about creating and promoting a diverse and inclusive environment where everyone can do their best work. Diversity and inclusion are important to the work we do to support our homebuyers, colleagues, and communities. From how we build our teams to cultivating our leaders, we're on a journey toward a welcoming, barrier-free culture for everyone.

Mattamy Homes Canada is committed to providing accommodation for people with disabilities. If you require accommodation through any aspects of the selection process, please notify us on your application and we will work with you to meet your needs.

Qualified applicants will be contacted directly by the Talent Acquisition team.