New Grad Service Desk Analyst — On-Site IT Support

Saskatchewan Liquor and Gaming Authority; Regina; On-site; CAD 60,000 - 80,000; Full time

Job summary

A government authority in Regina is seeking a Junior Service Desk Analyst to provide IT support to clients. Candidates must have a degree in Information Technology completed within the last year and excellent customer service skills. The role requires on-site work with responsibilities including recording user issues and providing technical solutions. Competitive wages and a comprehensive benefits package are offered.

Benefits

Competitive wages

Access to training and development programs

Comprehensive benefits package

Inclusive workplace culture

Qualifications

• Recent degree or diploma in Information Technology from a recognized institution.
• Knowledge of ITIL processes and procedures.
• Familiarity with support requirements for desktop hardware and systems.

Responsibilities

• Receive and record user complaints and concerns.
• Provide accurate solutions to ensure user productivity.
• Monitor progress of problem calls and ensure timely resolution.

Skills

Customer Service Excellence

Communication

Problem Solving

Teamwork

Adaptability

Education

Degree or Diploma in Information Technology

Tools

Microsoft Product Suites

Windows Operating Systems

Job description

A government authority in Regina is seeking a Junior Service Desk Analyst to provide IT support to clients. Candidates must have a degree in Information Technology completed within the last year and excellent customer service skills. The role requires on-site work with responsibilities including recording user issues and providing technical solutions. Competitive wages and a comprehensive benefits package are offered.