New Business Administrator

iA Financial Group (Industrial Alliance); Calgary; Hybrid; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Hybrid work up to 3 days remote

Job summary

PPI, an independent subsidiary of iA Financial, is seeking a New Business Administrator to support insurance advisors by processing applications from submission to settlement. You will manage data entry, underwriting coordination, and file ownership while maintaining timely communications with carriers and clients.

The role offers hybrid work with up to 3 days remote and an 18-month contract. Strong organizational and MS-Office skills are essential to succeed in a collaborative team environment.

Qualifications

• 2–5 years of administrative experience, preferably in the insurance industry.
• Superior organizational and time management skills with ability to meet deadlines.
• Excellent written and verbal communication skills with professional poise.
• Strong interpersonal skills and teamwork.
• Familiarity with WealthServ and MS Office programs.

Responsibilities

• Process new business applications ensuring issue and settlement steps are compliant and timely.
• Own assigned files and maintain data quality; recognize urgencies affecting processing and reporting.
• Order underwriting requirements and confirm medical/financial documents are received.
• Prepare documents for mailing to carriers and advisors.
• Build relationships with advisors and act as a consistent point of contact.
• Maintain ongoing status updates with advisors and carriers; coordinate with paramedical teams.
• Review issued policies for accuracy and provide copies to advisors.
• Follow up on outstanding requirements to settle policies; obtain signatures.
• Record progress in WealthServ per service standards.
• Anticipate advisor needs and inform them of important underwriting details.
• Resolve issues related to underwriting processes and carrier feeds.
• Support ESG commitments in interactions with advisors, clients, and employees.

Skills

Administrative experience

Attention to detail

Excellent communication

Time management

Interpersonal skills

Tools

WealthServ

Microsoft Office

Job description

Description

PPI company overview:

PPI (an independent subsidiary of iA Financial) is an Insurance Marketing Organization that sits between independent advisors and insurance companies. From coast-to-coast, we provide value-added services and support such as digital tools, education, marketing, and processing, to help advisors elevate and grow their business with a socially responsible mindset.

At PPI, each day you have the opportunity to make a meaningful difference when you support our independent insurance advisors in providing financial security and peace of mind to their clients: Canadian families and businesses.

When you join PPI you will be part of a diverse, inclusive and equitable place to work that values different perspectives. You will benefit from a culture that is people-focused, inclusive and collaborative with opportunities to learn and develop your skills, develop your career and make a meaningful impact.

Our people drive our progress through innovative ideas and a commitment to excellence. We work hard and always ensure we have fun along the way.

PPI is pleased to provide employees with the flexibility of a hybrid work environment. This role is eligible for working from home up to 3 days per week.

For more information about PPI visit: www.ppi.ca.

New Business Administrator

The primary focus of the New Business Administrator is to ensure service levels to advisors are maintained and to manage cases from submission to commission as quickly and seamlessly as possible.

The New Business Administrator processes life insurance applications through the appropriate channels resulting in the issue and settlement of policy contracts including conducting appropriate follow up for requested information, data entry, reviewing all incoming mail and determining the appropriate course of action.

This is a contract position for an expected duration of 18 months.

Key Responsibilities

• Process new business applications ensuring issue and settlement processing steps are compliant, accurate and carried out in a timely manner to deliver a positive and value-added experience for advisors and maintain PPI’s service standards.
• Assume ownership of assigned files, and quality of data, including recognizing any urgencies and assisting in the resolution of problems that may prevent a file from moving through the process as quickly as possible and understanding the downstream impact on reporting and commissions.
• Order all underwriting requirements where required or confirmation of same when ordered by the advisor ensuring that all medical and/or financial documentation requirements are received and included with applications.
• Prepare all requirements for mailing to insurance carriers and/or advisors.
• Build effective relationships with assigned advisors acting as a consistent point of contact throughout the process and responding to queries.
• Maintain contact between the insurance carrier and the advisor regarding the status of the application; follow up with paramedical facilities and advisors as required, ensuring advisors are updated regularly on current status.
• Review issued policies to confirm complete accuracy and ensure advisor receives a copy.
• Settle policies by following up on all outstanding requirements, obtain all necessary signatures.
• Ensure progress is recorded in WealthServ in a timely manner and per PPI’s service standards.
• Anticipate the needs of advisors and follow established processes for informing advisors of important details related to underwriting.
• Effectively resolve any issues which pertain to cases in underwriting.
• Verify and update carrier feeds where applicable.
• Engage in actions that encourage, reflect and align with PPI’s ESG (Environmental, Social and Governance) commitments to our Advisors, their clients and our employees.
• Additional responsibilities, duties and special projects as identified.

Education, Experience and Skills

• A minimum of 2-5 years’ administrative experience, preferably in the insurance industry with an emphasis on new business processes
• Industry designation(s) (FLMI, ACS, AIAA) considered an asset
• Superior organizational and time management skills with proven ability to handle high volumes of work and tight deadlines
• Proven accuracy, attention to detail and data entry skills
• Excellent written and verbal communication skills
• Strong interpersonal skills with a demonstrated ability to develop and maintain relationships and work within a team environment
• Ability to represent self, office and organization in a professional, positive manner at all times
• Ability to handle sensitive and confidential information in a professional manner
• Knowledge of WealthServ and Microsoft Office programs; Outlook, Word, Excel and PowerPoint in particular

The expected salary range for this position starts at $50,000 and will be commensurate with the candidate’s experience and skill set.

We thank all applicants for applying, however, only those selected for an interview will be contacted.

Your resume may be used for other vacancies.