Network Technical Support Technician II

Interior Health Authority; Kelowna; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A healthcare organization in Kelowna is seeking a Network Technical Support Technician II to join the team. This full-time position involves providing technical support for network and telecommunication systems, requiring a mix of in-office time and remote work flexibility. Ideal candidates will have experience in network diagnostics and the ability to configure and maintain various technical systems. A range of benefits is provided, promoting work-life balance.

Benefits

Employee & Family Assistance Program

Employer paid training/education opportunities

Employer paid vacation

Medical Services Plan

Employer paid insurance premiums

Extended health & dental coverage

Potential Municipal Pension Plan

Work‑life balance

Qualifications

• Experience in network analysis and diagnostics.
• Proficiency in configuring and maintaining network equipment.
• Strong problem-solving skills in a technical environment.

Responsibilities

• Analyze and diagnose network and telephone problems.
• Configure, test, install, and maintain network equipment.
• Develop and maintain network procedures and documentation.
• Monitor system security and recommend adjustments.
• Consult in specification, design, and installation of cables.

Job description

Interior Health is looking for a Network Technical Support Technician II to join the team on a full‑time permanent basis from our Kelowna location. This position will require some travel for work, as well as in‑office time, but also some remote work from home.

What We Offer

• Employee & Family Assistance Program
• Employer paid training/education opportunities
• Employer paid vacation
• Medical Services Plan
• Employer paid insurance premiums
• Extended health & dental coverage
• Potential Municipal Pension Plan
• Work‑life balance

About The Job

In accordance with established vision and values of the organization, the Network Technical Support Technician II provides network, computer and telephone technical support of information and communication systems throughout the health region by analyzing and diagnosing problems, formulating solutions, and installing, configuring and testing hardware and software.

Typical Duties And Responsibilities

• Analyzes and diagnoses network and telephone problems and formulates solutions. Implements programs to monitor network performance and recommends enhancements to accommodate current and future requirements of both local and wide area networks and telecommunication networks.
• Configures, tests, installs and maintains network equipment, servers, PCs, terminals, printers and interfaced instruments, telephones and telephone network equipment.
• Develops and maintains network and technical procedures and documentation related to the design, configuration and support of interface equipment, printers, network devices, servers, telephone and telephone network equipment.
• Monitors computer system, network, and telephone system security and makes or recommends adjustments. Maintains database of interface equipment, network and telephone system components and configurations.
• As a member of the team, consults and participates in the specification, design and installation of data and telecommunications cable plants in the Region.
• Acts as liaison with external agencies to ensure that the wide area network and telephone issues are resolved in a timely and cost‑effective manner.
• Performs other related duties as assigned.