Network & Systems Lead

Coextro; Mississauga; On-site; CAD 80,000 - 100,000; Full time

Benefits offered by this job

Company events

Healthcare spending account

On-site parking

Job summary

Coextro in Mississauga, Canada, seeks a Network & Systems Lead to drive network operations, system builds, and key projects. You will supervise field services and technical support teams while focusing on reliability, performance, and efficiency.

You will manage core and distribution networks, maintain documentation, and mentor staff, with after-hours availability and a proactive approach to improvements. This full-time role offers growth and impact.

Qualifications

• Proven experience in technical operations or supervision in telecom/ISP.
• Strong passion for technology and continuous improvement.
• Ability to influence environment with new ideas and improvements.
• Solid understanding of core and distribution networks and related technologies.
• Excellent written and verbal communication skills.
• Willingness to be available after hours.
• Ability to adapt to a dynamic work environment and handle multiple priorities.
• Valid driver's license and occasional fieldwork as needed.
• Experience with Cisco routing/switching and Juniper Netscreen firewalls.
• Knowledge of monitoring tools like Zabbix and PRTG.

Responsibilities

• Operate and support core and distribution networks, and related servers and equipment.
• Monitor tickets and infrastructure alerts after hours.
• Develop strategies to improve stability, cost, and performance.
• Prepare and maintain network/ops documentation.
• Lead network projects and ensure on-time delivery and quality.
• Oversee system builds and upgrades with new tech implementations.
• Manage inventory of networking gear and spare parts.
• Mentor Field Service and Technical Support staff.
• Review and manage tickets for timely responses and escalations.
• Provide after-hours support via phone, email, and messaging.

Skills

Leadership

Team supervision

Communication skills

Problem solving

After-hours availability

Field work readiness

Tools

Cisco networking

Juniper Netscreen

Linux

Windows

FreeBSD

Zabbix

PRTG

Sandvine ActiveLogic

VoIP (3CX, Asterisk, FreePBX)

Ubiquiti EdgeRouter

Job description

Dynamic and growing Internet Service Provider, is seeking an enthusiastic and driven Network & Systems Lead to join our team. This is an ideal opportunity for someone with a love of technology and a passion for getting things right. We are looking for someone who is eager to make their mark on the environment they manage and contribute to meaningful improvements in network operations and system builds.

The successful candidate will lead our network operations, manage system builds, and oversee key network projects. You will be responsible for the operation and support of core and distribution networks, as well as related systems, while striving to improve network performance, stability, and efficiency. This role will also involve supervising field services and technical support teams, but with a primary focus on network infrastructure and operational projects.

Key Responsibilities:

• Operate and support core and distribution networks, as well as related servers and equipment.
• Monitor tickets and infrastructure alerts after hours.
• Develop and implement strategies to improve network infrastructure, focusing on stability, cost reduction, and performance.
• Prepare and maintain documentation related to network operations, system builds, and technical processes.
• Work on network projects, ensuring they are completed on time and meet quality standards.
• Lead system builds and upgrades, including the implementation of new technologies and infrastructure improvements.
• Oversee inventory management for networking equipment, ensuring adequate stock and availability of spare parts.
• Guide and support Field Services personnel as needed.
• Provide support and mentorship to Technical Support Agents as needed.
• Review, audit, and manage tech support and network operations tickets, ensuring timely and appropriate responses.
• Be available via phone, email, and messaging platforms to provide support to your team and management.
• Serve as an escalation point for network issues, installation issues, tech support, and deployment challenges.
• Contribute to the professional development of staff through training and knowledge enhancement.
• Maintain a high level of responsiveness to management and staff during and outside of business hours.
• Conduct inspections to ensure network installations and configurations meet quality standards.
• Train technicians on new equipment and procedures as needed.
• Manage time effectively, keeping track of network projects and other tasks.

Qualifications:

• Experience in a technical operations or supervisory role within the telecommunications or ISP industry.
• Strong passion for technology and a desire to continuously learn and improve.
• Ability to make a positive impact on the environment you manage, contributing new ideas and improvements.
• Solid understanding of core and distribution networks, network infrastructure, and related technologies.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and the capacity to handle escalations effectively.
• Flexibility to be available after hours.
• Ability to adapt to a dynamic work environment and handle multiple priorities.
• Valid driver's license and ability to perform occasional fieldwork as needed.
• Experience with Cisco networking, including Catalyst, Small Business, and Nexus switches, as well as Cisco ASR 1k and 9k routers.
• Familiarity with Juniper Netscreen firewalls.
• Proficiency with Linux, Windows, and FreeBSD operating systems.
• Experience with monitoring software such as Zabbix and PRTG.
• Knowledge of Sandvine ActiveLogic.
• Experience with VoIP systems, including 3CX, Asterisk, and FreePBX.
• Familiarity with Ubiquiti EdgeRouters, switches, and WiFi systems.

Why Join Us?

• Be part of a fast-growing company that values innovation and customer service.
• Work with a supportive and collaborative team.
• Opportunities for career growth and development.

Salary: CA$80,000.00-CA$100,000.00 per year

Job Type: Full-time

• Company events
• Healthcare spending account
• On-site parking

Requirements:

• FreeRadius: 3 years
• Cisco routers: 5 years
• Linux Administration: 5 years
• Network monitoring: 5 years
• ISC DHCP Server: 5 years
• Cisco ASR 1000 Series Routers: 5 years
• Working in Network Operations: 3 years
• BGP Configuration: 5 years
• Class G Drivers License
• This position is not a remote position, you must work from our office in Mississauga