Network Support Specialist / spécialiste réseau

Onico Solutions; Montreal; On-site; CAD 50,000 - 72,000; Full time

Job summary

A technology services company in Montreal, QC, is seeking a Network Support Specialist for a minimum 1-year contract. The role involves configuring network equipment, resolving technical issues, and supporting clients. Fluency in French and English is required, along with experience in networking technologies. The salary range is $50,000.00 – $72,000.00 depending on experience, with some roles allowing work from home.

Qualifications

• 2 to 5 years of experience in a similar position.
• Experience with protocols: MPLS, VPN, L2VPN, LDP, ISIS, IPV6, DNS, SMTP, DHCP, GRE, IPsec.
• Ability to quickly understand technical characteristics of each client.

Responsibilities

• Configure the network equipment and perform testing.
• Document all the services and circuits delivered.
• Communicate the progress status of incidents to clients.

Skills

Fluency in both French and English

Customer Empathy and Problem Solving Skills

Strong interest in MEF-CECP standards

Ability to work in a team

Analytical

Education

CCNA certified or the equivalent

Tools

Cisco routers and switches

Juniper

Job description

Network Support Specialist / spécialiste réseau

The Network Support Specialist / spécialiste réseau is responsible for the configuration, testing and technical support of equipment used to deliver services to our client’s business customers. In this role, the network specialist is required to interact daily with our customers to both configure the services provided in the contract and resolve technical problems after-sales. The Network Support Specialist / spécialiste réseau works to deliver the services ordered and support the clients in the fast resolution of network incidents. Finally, the Network Specialist contributes to the improvement of tools and processes.

RESPONSIBILITIES

• Configure the network equipment and perform testing;
• Work with project managers to communicate the technical constraints or features of the project and the steps required to resolve them;
• Document all the services and circuits delivered in the company’s systems;
• Work with network analysts to deliver or support non-standard solutions;
• Act as a front-line contact point for all technical support requests once the service is delivered;
• Perform investigation, diagnosis, documentation and resolution of customer technical problems;
• Communicate to clients the progress status of incidents and inform them of next steps in resolution;
• Open tickets with service providers in the event that the incident requires it and track their progress;
• Ensure SLA / contract compliance (response time, resolution time) and elevate, if necessary, internally or with our suppliers to meet them;
• Write incident reports as required;
• Participate in continuous improvement activities;
• Provide training to co-workers;
• Perform other related duties related to support and delivery of services.

QUALIFICATIONS

• Fluency in both French and English
• 2 to 5 years of experience in a similar position
• Experience with Cisco routers and switches
• Experience with Juniper (an asset)
• Excellent command of French and English (oral and written)
• CCNA certified or the equivalent (an asset)
• Knowledge of : BGP, OSPF, EIGRP, HSRP
• Experience with Protocols : MPLS, VPN, L2VPN, LDP, ISIS, IPV6, DNS, SMTP, DHCP, GRE, IPsec
• Strong interest in MEF-CECP standards
• Analytical
• Willingness to take charge and resourcefulness
• Customer Empathy and Problem Solving Skills
• Sense of organization of the highly developed work allowing to juggle through several projects or incidents of variable priorities with rigor and diligence
• Ability to work in a team
• Ability to quickly understand the technical characteristics of each client according to their business context;
• Able to occasionally work under pressure to meet tight deadlines or resolution times.

This is a minimum 1 year contract role located in Montreal, QC. We have a couple of openings with one role having the ability to work from home. Salary range from $50,000.00 – $72,000.00 depending on experience.