Network Support Specialist

Turtle Island Staffing; Canada; On-site; CAD 70,000 - 90,000; Full time

Job summary

A network staffing agency in Canada is seeking a qualified candidate to provide operational support for network capabilities including incident triage and troubleshooting. Applicants should have at least five years of experience with routers, switches, and firewalls and be well-versed in VLAN management and routing protocols. A university degree in computer science or a valid Cisco CCNP certification is required. The position also demands clear communication skills and the ability to articulate complex network configurations.

Qualifications

• Minimum of five years of experience with network configurations.
• Ability to articulate network configuration details clearly.
• Experience with networking technologies including GRE and DMVPN.

Responsibilities

• Provide operational support for network capabilities.
• Monitor network health and performance.
• Implement access control changes per approved procedures.
• Assist in compliance and accreditation efforts.

Skills

Configuration of routers and switches

Troubleshooting network issues

VLAN management

IP subnetting

OSPF and BGP protocols

Access Control Lists (ACLs)

Education

University degree in computer science or network engineering

Cisco Certified Network Professional (CCNP)

Job description

Tasks

1. 5.1 Provide day-to-day operational support for CJWC distributed network capabilities (CFXNet, CFBLNet, US JTEN and related enclave networks) including incident triage, ticket management, and initial troubleshooting.
2. 5.2 Monitor network health and performance using CJWC toolsets; acknowledge, investigate, and document alarms; perform routine checks and elevate anomalies.
3. 5.3 Implement approved access control changes (e.g., ACL updates, VLAN membership, port security, device account updates) in accordance with change procedures.
4. 5.4 Support the NOC, JBL, and ITB during exercises, experimentation, training, and demonstrations by staging gear, validating connectivity, and executing checklists.
5. 5.5 Perform routine installation, racking/stacking, labeling, and basic configuration of network infrastructure (e.g., switches, routers) following approved build guides.
6. 5.6 Maintain and update network documentation: diagrams, device inventories, IPAM records, port maps, and site books.
7. 5.7 Assist with site accreditation evidence collection and maintaining compliance artifacts as directed by senior staff.
8. 5.8 Assist with IP address assignments and maintain IP mapping/IPAM accuracy.
9. 5.9 Perform scheduled preventive maintenance (e.g., backups of device configurations, OS/firmware checks, interface utilization reviews) and recommend minor improvements.
10. 5.10 Conduct basic vulnerability checks and apply standard hardening baselines or patches following approved procedures; elevate findings requiring design changes.
11. 5.11 Operate and support core network services (e.g., DHCP reservations, DNS entries, NTP validation, AAA/TACACS account checks) under guidance; do not modify policies without approval.
12. 5.12 Troubleshoot connectivity and hardware issues across JCIS areas of responsibility.
13. 5.13 Communicate technical status and changes to stakeholders; provide clear hand-offs between shifts and teams.
14. 5.14 Create and maintain standard operating procedures (SOPs), quick-reference guides, and step-by-step runbooks for common tasks.
15. 5.15 Prepare and deliver a monthly activity report summarizing incidents handled, changes executed, and documentation updates.

Qualifications – MC-1

The proposed resource must meet one of the following:

• A minimum of five (5) years of experience within the last ten (10) years configuring, installing, and troubleshooting routers, switches, and firewalls in a Wide Area Network (WAN) or Local Area Network (LAN) environment;
• A minimum of three (3) years of experience within the last ten (10) years configuring, installing, and troubleshooting routers, switches, and firewalls in a WAN or LAN environment, AND a university degree in computer science or network engineering, a college diploma in a related field, or a valid Cisco Certified Network Professional (CCNP) certification.

The experience must include tasks involving VLAN management, access control lists (ACLs), IP subnetting, OSPF and BGP routing protocols, and GRE tunnels.

Qualifications – MC-2

The proposed resource must demonstrate the ability to clearly and accurately articulate detailed network configuration information across a broad range of networking technologies, including:

• OSPF and BGP routing protocols
• Subnetting and IP addressing
• Network protocols and well-known ports
• VLANs
• Tunneling and overlay technologies (e.g., GRE, DMVPN)
• Access Control Lists (ACLs)
• Spanning Tree Protocol (STP)

To be deemed responsive, the Bidder must provide:

• At least one (1) project description that clearly demonstrates the resource’s experience configuring, analyzing, or troubleshooting each of the technologies listed above.
• A company name and reference for the work completed.
• A description of the resource’s role and responsibilities on the referenced project(s), detailing how they applied these networking technologies in an operational, enterprise, or defence environment.
• Dates and duration for each project provided, along with the client or organization where the work was performed.
• If possible, specific examples showing the resource’s ability to explain or document complex network configurations (e.g., network design documents, configuration guides, routing analyses, or equivalent).