Network Specialist

Computacenter; Canada; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading IT services firm is seeking a Network Specialist to provide proactive support and resolution for client issues related to IT infrastructure. The ideal candidate will have a strong background in network design and support, with relevant certifications and experience in a client-facing role. This role is based in downtown Toronto with required travel within the GTA. The position is part of a 24x7x365 support schedule.

Qualifications

• Experience must include supporting Healthcare clients.
• Must have excellent problem-solving skills.
• Ability to work independently in a team-oriented environment.

Responsibilities

• Assist in network design and implementation.
• Provide network support to users.
• Monitor network to ensure optimal performance.

Skills

Experience with Ansible technology

Cisco CCNA

Arista Cloud Engineer (ACE) Level 4

Deploying and Supporting Enterprise Wireless

Knowledge of network security inter-workings

Education

Experience in client-facing IT support role

Federal Government Security Clearance to Level 2 (Secret)

Tools

ITIL based ticketing systems

Job description

Overview

CC TeraMach's onsite team are responsible forthe pro-active supportand resolution of specific client issues relating to their IT infrastructure / environment within established SLAs.

Network Specialist

Summary of Responsibilities

• Assist in network design and implementation.
• Provide network support with a variety of operating systems.
• Provide network support to users.
• Provide 24 / 7 escalated hardware and network support, ensuring quality and speed of problem solving
• Develop and monitor policies for the use of network resources.
• Evaluate and recommend security improvements and system upgrades.
• Monitor network to ensure optimal performance.
• Create and maintain network users / permissions.
• Reviewing and testing new technologies and innovations.
• Create technical support documentation

Technical Competencies

• Experience with Ansible technology (this now is a nice to have as we will need to train)
• Cisco CCNA
• Arista Cloud Engineer (ACE)Level 4 (5 or higher preferred) (this now is a nice to have as we will need to train on Arista)
• Deploying and Supporting Enterprise Wireless
• Knowledge of network security inter-workings

The following experience would be considered an asset

• Previous experience in supporting Healthcare clients
• Previous experience with Palo Alto
• Experience using an ITIL based ticketing systems

Knowledge / Core Competencies

• Strong analytical skills with the ability to collate and interpret data from various sources;
• Ability to assess and prioritize faults and respond or elevate accordingly;
• Able to work independently and take ownership of the assigned work;
• Ability to work in a fast paced environment with a diverse team.

Education and Experience

• Experience in client-facing IT support role, ideally in 7 x 24 hour operation
• Successful candidate must have, or be eligible to obtain, Federal Government Security Clearance to Level 2 (Secret) as well as CPIC Clearance for Provincial Government

Support Location

Primarily located Downtown Toronto, but must be able to travel within GTA and Hamilton, Ontario as required

Work Schedule

This position is part of a 5 x 8 shift (M-F) and part of a 24x7x365 support schedule. Shift and workday flexibility is required.