Network & Infrastructure Analyst

The White Company; Pavilion; Hybrid; CAD 122,000 - 179,000; Full time

Benefits offered by this job

Discounts up to 50%

25 days holiday

Bonus scheme

Pension

Private medical

Job summary

The White Company is seeking an experienced Infrastructure Engineer to maintain and enhance our hosted infrastructure across website, stores, contact centre, distribution centre and head office. The role is based in Northampton, with a flexible 3–5 days in the office and on-call duties across the week and weekends.

You’ll support Azure security, on-premise server OS, AD, DNS, DHCP, and device management while collaborating with internal teams and external suppliers.

Qualifications

• Experience with Microsoft Server OS 2016 onwards.
• Strong Active Directory, DNS, DHCP, and Group Policy knowledge.
• Experience with centralized management/deployment tools (Intune, SCCM, JAMF).
• Extensive networking knowledge (routing, switching, firewalls, LAN/WAN, MPLS, SD-WAN).
• Office 365 suite knowledge and email security solutions (Mimecast, EOP).
• Azure security technologies (Security Centre, Sentinel, Conditional Access).
• PowerShell scripting experience.
• Experience with Azure/AWS cloud infrastructure (DevOps, Terraform, IaC).
• Experience with 3rd party hosting/management.
• IS27001, PCI/GDPR considerations are a plus.
• Azure/AWS certifications are desirable.

Responsibilities

• Provide ongoing infrastructure support for hardware, software and services.
• Support cloud-first approach with emphasis on Azure IaaS/PaaS/SaaS.
• Assist with security technologies across deskside, network and servers.
• Draft and review network/system documentation and guides.
• Act as SME on projects and provide work estimates.
• Design and implement new network solutions for internal/external environments.
• Ensure changes follow the Change Management process.
• Serve as escalation/mentor for 2nd-line infrastructure questions.
• Occasional after-hours/on-call support and weekend rotations.
• Attend multiple TWC offices/stores as required.

Skills

Windows Server 2016+

Active Directory

DNS

DHCP

Group Policy

Intune

SCCM

JAMF

Networking

Office 365

Exchange Online Protection

Azure security

PowerShell

DevOps

Terraform

IaC

3rd party hosting experience

IS27001/PCI/GDPR

Tools

Intune

SCCM

Job description

This role will ensure that all The White Company’s internally & externally hosted infrastructure is maintained to a very high standard. The successful candidate will manage and maintain all infrastructure that supports the operational running of all channels (Website, Stores, Contact Centre), along with the distribution centre and head office by working closely with internal teams & external network and cloud suppliers.

• To note - this role is based in our Northampton offices, 3 days a week, though there is a requirement that this will be flexible across peak and workload requirements to 5 days in the office. In addition, there is a requirement for out-of-hours and on-call duties across the week and weekends shared across the team.

What You’ll Be Doing

• Provide on-going infrastructure support for technical configuration of hardware, software and/or services implemented.
• Assist with the realization and adoption of TWC’s “cloud first” approach with a specific focus on Azure (IaaS, PaaS, SaaS, or cloud native services).
• Assist with the implementation of security technologies (deskside, network, servers)
• Draft, publish, and/or review various network and system documentation, including architecture, installation, operations, and user guides.
• Participate as subject matter expert (SME) to internal and external entities on projects and provide work plan estimates.
• Support the design and implementations of new network solutions to integrate with new and existing internal and external network environments
• Ensure all system related changes follow TWC Change management process.
• Act as an escalation and mentor point for 2nd line team for infrastructure related questions.
• On a rotational schedule the individual would provide call support after hours and on weekends. During that time the individual would be expected to respond and react on high priority services issues.
• The individual would also be expected to work outside regular business hours in support of implementing changes into the environment as per our change management schedules
• Provide support for multiple sites, the individual would attend various TWC offices and stores as and when the requirement arises

What Will Make You Brilliant At This Role

• Strong communicator with a confident and engaging approach.
• Passionate, driven, and always ready to take on new challenges.
• Meticulous attention to detail, ensuring accuracy in everything you do.
• Thrives in fast-paced environments and stays focused under pressure.
• Proactive and self-motivated, always looking for ways to improve.
• Highly organised with exceptional time management skills to meet deadlines seamlessly.

The Skills And Experience You’ll Need

• Extensive knowledge of Microsoft Server Operating Systems from 2016 onwards.
• Extensive knowledge of Active Directory, DNS, DHCP, Group Policy.
• Experience of centralized management and deployment tools (Intune, SCCM, JAMF).
• Extensive knowledge of networking topologies, routing, switching, firewalls, protocols, LAN\\WAN, ExpressRoute, Direct Connect, MPLS, SD WAN.
• Extensive knowledge of the Office 365 suite.
• Knowledge of email security solutions (Mimecast, Exchange Online Protection)
• Experience of Azure security technologies (Security Centre, Sentinel, Conditional Access).
• Experience of scripting languages (PowerShell).
• Previous experience working with a 3rd party hosting company and 3rd party management.
• Knowledge of IS27001, PCI/GDPR considerations is an advantage.
• Relevant Industry Qualification are desirable – CCNA\\CCIE, MCSA, MCSE and Azure based certifications.
• Experience of managing Azure/AWS cloud infrastructure (such as DevOps, Terraform, IaC) would be advantageous.
• Willingness to study and attain professional qualifications in new and relevant technology subjects.

What We’ll Offer You

At The White Company, we value our employees for always going the extra mile for every one of our customers; we reward this with great benefits and competitive salaries.

• Discount - Up to 50% discount (dependent on contract type)
• Holiday – 25 days, increasing to 28 days with length of service
• Holiday Buy – opportunity to buy up to an additional 5 days holiday
• Bonus Potential - In addition to our competitive salaries, all our permanent employees are entitled to join a discretionary bonus scheme. (dependent on contract type)
• Salary Sacrifice scheme for Electric vehicles (dependent on grade and meeting policy eligibility)
• White City House (Soho House Group)Tenants Membership at a discounted rate, offering access to facilities in the House
• Wagestream Money Management app - access to Wagestream gives you power over your pay and supports financial wellbeing
• Continued Development – we offer structured support from our own in-house Learning and Development Hub
• Pension Scheme
• Life Assurance
• Private Medical

Additional Benefits

• Tea and coffee provided
• Hybrid working pattern with WFH - option on Mondays and Fridays
• Social - Christmas party/social events throughout the year
• Seasonal Sample Sales
• Volunteer Day - with a charity of your choice
• Great Location - Close to transport links - over ground Shepherds Bush station /underground White City & Wood Lane stations. Westfield shopping centre with shops restaurants/bars/cinema and gym

Our Equality Diversity and Inclusion statement of commitment

At The White Company we are committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities.

We are working together to ensure our environment is one where people can bring their authentic selves to work, where their contribution is valued, ability enhanced, and perspective appreciated. Where difference is respected, encouraged, and celebrated. Where you can feel you belong.

We are committed to an active Equality Diversity and Inclusion Policy, which starts with our recruitment and selection process.

We'd love you to join us on our journey.

Our Sustainability statement of commitment

We are committed to building a sustainable legacy that will enable a brighter future for people and our planet. We believe this should be reflected in everything we do.