Network and Systems Support Technician

Lacroix Médecine Privée; Laval (administrative region); On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading private healthcare provider in Quebec is seeking a Network and Systems Support Technician. This role involves providing technical support, managing network installations, and maintaining IT infrastructure critical for clinics. Candidates should have a college diploma in computer technology or networking, along with at least two years of experience in a similar role. Strong networking and technical skills are required, alongside a collaborative spirit to optimize technology in a healthcare environment.

Qualifications

• Minimum 2 years of experience in technical support or network administration.
• Certifications in related fields are an asset.

Responsibilities

• Provide first- and second-level technical support to resolve hardware and software issues.
• Install, configure, and maintain servers, firewalls, and network equipment.
• Manage IT infrastructure and handle installation of workstations and peripherals.
• Update documentation of procedures and configurations.

Skills

Strong networking skills

Router configuration

Switch configuration

Firewall configuration

Operating systems (Windows, Linux)

Education

College diploma (DEC) in computer technology or networking

Job description

Who are we?

With over 15 years of experience and more than 17 clinics regionally, two operating rooms, over 125 physicians, and over 250 employees, Lacroix Private Medicine has quickly become the leader in private medicine in Quebec! While maintaining the passion of its team through various development projects, it ensures the sound management of its network of private clinics, thanks to people like you, by maintaining a client-focused medical practice of excellence.

Our Mission

To be the benchmark in private healthcare

Our Values

Passion | Respect | Integrity | Commitment | Innovation

Job Description

Under the supervision of the Information Technology Director, the Network and Systems Support Technician is responsible for providing first- and second-level technical support to users to resolve hardware and software issues, including initial diagnosis, incident tracking, and escalation of more complex problems to higher levels when necessary. They are also responsible for installing, configuring, and maintaining servers, firewalls, and network equipment such as routers and switches. In addition, they manage the IT infrastructure by handling the installation, configuration, and maintenance of workstations and peripherals such as printers and scanners. The technician is also responsible for maintaining and updating documentation of procedures, configurations, and interventions performed. Finally, they work collaboratively with the IT team to resolve critical incidents and participate in projects aimed at optimizing technological infrastructure. The technician plays a key role in the operations of the clinics, operating room, and laboratory. This position requires positive leadership, a vision focused on excellence, and the ability to proactively and effectively solve problems.

Education and Experience Requirements

• College diploma (DEC) in computer technology, networking, or equivalent.
• A minimum of 2 years of experience in a similar role in technical support, network administration, or systems.
• Certifications (an asset)

Required Skills

• Technical Skills: Strong networking skills, including router, switch, and firewall configuration. Good understanding of operating systems (Windows, Linux).
• Level 1 and 2 Technical Support: Proven ability to manage routine incidents and resolve first- and second-level technical issues for internal users, with the ability to escal...