Network Administration Technician

Independent Electricity System Operator (IESO); Toronto; On-site; CAD 111,000 - 118,000; Full time

Benefits offered by this job

Defined benefit pension plan

Competitive compensation

Professional development

Job summary

Independent Electricity System Operator (IESO) in Toronto is seeking an IT Service Desk professional to provide frontline user support, hardware and software lifecycle management, and incident resolution. The role involves remote and on-site assistance, event support, and close collaboration with business users to ensure reliable IT services.

Candidates should have enterprise Service Desk experience, strong AD and networking knowledge, and familiarity with Ivanti/Altiris.

Qualifications

• Experience in an enterprise environment providing Service Desk support.
• Imaging new computers and deploying end-user hardware.
• Strong Active Directory and user management knowledge.
• Ability to troubleshoot with available tools and ticketing systems.

Responsibilities

• Provide 1st and 2nd level IT support for standard services.
• Manage lifecycle of desktop hardware and software.
• Troubleshoot user issues via in-person, phone, and remote assistance.
• Monitor incident and service request queues and resolve efficiently.
• Support events with audiovisual and IT equipment.
• Document procedures and maintain software/hardware inventories.
• Assist in project tasks and IT system operations.

Skills

Service Desk

Imaging computers

Active Directory

Networking

Troubleshooting

ITSM software (Ivanti Neurons)

Windows 11 migration

Documentation

Team collaboration

Mobile devices management

Tools

Ivanti Enterprise Service Management Neurons

Altiris for software packaging

Job description

Date: October 30, 2026

Location: Toronto, ON – On-site

Requisition ID: 21353

Status: Regular

Business Unit: Information and Technology Services

Grade/Band: 63

Shift Work

Annual Pay Range: For standard 35-hour work week

Step 1: $110,721.52 to Step 3: $117,788.84

The successful candidate will be placed at the appropriate step within the salary grade/band, based on relevant years of experience and other applicable considerations.

Why join us?

The IESO is committed to ensuring Ontario’s electricity system meets the province’s needs today and into the future. We are charged with purpose, delivering reliable, affordable, and sustainable electricity for homes, businesses, and communities across the province. We are energized to grow, embracing opportunities to shape the future of a dynamic and evolving energy sector while advancing our careers. We are powered by teamwork, supported by diverse and passionate colleagues who foster respect, celebrate successes, and thrive on shared achievements. At the IESO, it’s not just what we do— it’s who we are!

Who We Are

Our central role includes managing the provincial power grid in real-time, overseeing and evolving Ontario’s electricity market, engaging with government, municipalities and Indigenous communities, and planning for Ontario’s future electricity needs. Our employees play a key role in driving grid innovation, protecting the system from threats, advancing the province’s energy conservation programs, and forecasting and procuring the electricity resources we’ll need in the decades to come.

This is a unionized position that falls within the IT Operations Division in the Information & Technology Services Business Unit.

What Makes This Role Exciting

The energy sector is rapidly evolving, offering exciting new opportunities for those who want to make a difference.

• Reporting to the Manager, End User Technology Services this position is primarily responsible for providing front line support to IESO users for IT standard services. Handles triage of service requests and incidents, attempting to resolve them or escalation as necessary. Provides 1st level support and 2nd level support for some business applications.

What You’ll Do

• Complete lifecycle (install, configure, maintain, retire) management of desktop end user hardware computing environment, including laptops, desktops, telephones, printers, approved peripherals, etc.
• Complete lifecycle (install, configure, maintain, retire) management of desktop end user software computing environment, including operating systems, applications, utilities, management agents, etc.
• Understand & troubleshoot business user issues. Provide operational, application and technical support via hands on, phone and remote capability to users.
• Provide tier 2 support to IESO users for IT services. Handle triage of service requests, attempting to resolve them or escalation as necessary. Communicate progress in a timely manner based on agreed service levels.
• Monitor IESO incident queues, accept, research, and provide resolution and closure in a timely fashion.
• Monitor IESO request queues, accept, assess and complete standard requests in a timely fashion.
• Provide technology support for IESO events including Board Meetings, Town Halls and Stakeholdering events. Includes support for Audio/Video equipment.
• Follow-up with external service providers and other IT functional departments until call resolution is achieved.
• Work both as a part of the IT team and closely with business users to provide accurate and timely information regarding systems concerns.
• Provide back up support to other IT functions. Assist in all project and application life cycle tasks including analyzing business needs, designing, developing, implementing, and operating IT systems to meet business needs.
• Maintain an inventory of installed hardware.
• Maintain an inventory of installed software and maintain software license compliance.
• Create and maintain procedures, guidelines, technical documentation etc. for end user computing environment.
• Analyzing and making recommendations for hardware and software standards.
• Support Patch Management activities, produce compliance reports and remediate noncompliant systems.
• Systems administration and maintenance.
• Evaluate applications and software patches for windows workstations to ensure compatibility and compliance.
• Responsible for the moving of staff and end user computing equipment within and between IESO sites.

Role Requirements

Our team consists of experts from diverse backgrounds, each bringing their unique perspectives and skills.

To Succeed In This Role, You’ll Need

• Experience in enterprise environment providing Service Desk support.
• Experience in imaging new computers and deploying end-user hardware including printers, mobile devices, telephones and other specialized equipment.
• Excellent understanding of Active Directory and user management.
• Able to troubleshoot and search for solutions through available tools, internet, ticketing system, manuals, etc.
• Knowledge of computer architecture and Networking.
• Experience with IT Service Management Software such as Ivanti Enterprise Service Management Neurons.
• Experience installing, configuring, and maintaining all manners of end user hardware and associated equipment.
• Experience in providing Support for Microsoft based and other applications.
• Experience in administering telephone systems.
• Experience in administering printer/scanning hardware.
• Experience in setting up end-user hardware.
• Ability to create end user documentation.
• Understanding of project management concepts and practice, including project lifecycle.
• Able to work outside of normal business hours including evenings and weekends.
• Experience in migrating to Windows 11
• Experience in using tools such as Altiris for software packaging
• A period of up to four years is considered necessary to gain this experience.
• Travel Requirement: This position requires regular travel to multiple IESO locations across the Greater Toronto Area (GTA). Applicants must possess a valid Ontario driver's licence and have reliable access to a personal vehicle. Mileage reimbursement will be provided in accordance with IESO policy.

How We Support You

• Best-in-class benefits and long-term support in the form of a defined benefit pension plan.
• Work in a dynamic and evolving sector that offers exciting opportunities and the chance to explore new career paths.
• Leadership that values meaningful discussions, welcomes feedback, and prioritizes career development.
• A strong, inclusive culture and a collaborative team environment with a shared passion for impactful work.
• Compensation packages that are regularly reviewed to remain competitive and to best accommodate the diverse needs of our employees.

Deadline: November 13, 2026 at 11:59PM

The IESO currently has a 3-day in-office work week for applicable roles. Over the course of 2026, the IESO will advance plans to acquire additional office space to accommodate more in-office time. While the timeline for moving to a full 5-day in-office model has not yet been established, we are committed to keeping employees and candidates informed as plans progress and give them as much advance notice as possible to prepare for any changes.

We believe in opportunities for everyone.

At the IESO, we know that achieving great results depends on embracing diversity by attracting, developing, and retaining people from a wide variety of backgrounds. We do this by ensuring our recruitment and advancement policies are fair and equitable, and by creating an accessible and inclusive environment— one that values every team member’s unique skills and experiences and ensures they have the support they need to achieve their potential. If you require accommodation during the recruitment process, please let us know. We’re proud to say we’ve been recognized as a supportive, inclusive employer.