NetSuite Service Desk Pro — Hybrid Role with Growth Perks

Quadbridge; Montreal; Hybrid; CAD 55,000 - 65,000; Full time

Job summary

A North American IT solutions provider in Montreal is seeking a NetSuite Service Desk Support to enhance ERP stability and support users. You will troubleshoot issues, maintain documentation, and assist with operational continuity. The ideal candidate has a NetSuite SuiteFoundation certification and 2+ years of ERP support experience. This full-time, permanent position offers a hybrid work model and a salary between $55,000 and $65,000 per year, plus bonuses.

Benefits

RRSP program

Ongoing professional training

Comprehensive health coverage

Top-tier equipment

Monthly social events

Onsite chef and gym

Pet-friendly office

Qualifications

• Minimum 2 years of hands‑on NetSuite ERP support experience.
• Experience with saved searches and custom forms.
• Ability to manage multiple priorities under pressure.

Responsibilities

• Troubleshoot issues related to saved searches, custom forms.
• Maintain SLA compliance and reduce ticket backlog.
• Create and maintain documentation and SOPs.

Skills

NetSuite SuiteFoundation Certification

Technical proficiency in saved searches

Strong empathy

User support communication skills

Experience with ticketing systems

Proactive attitude

Written communication for documentation

Problem-solving mindset

Job description

A North American IT solutions provider in Montreal is seeking a NetSuite Service Desk Support to enhance ERP stability and support users. You will troubleshoot issues, maintain documentation, and assist with operational continuity. The ideal candidate has a NetSuite SuiteFoundation certification and 2+ years of ERP support experience. This full-time, permanent position offers a hybrid work model and a salary between $55,000 and $65,000 per year, plus bonuses.