National Service Account Administrator (Maternity-Leave)

Black & McDonald Limited; Hamilton; On-site; CAD 45,000 - 65,000; Full time

Job summary

A national services provider in Hamilton is looking for a National Services Administrator to join their team. This role involves supporting administrative tasks, managing client invoices, and utilizing software like JD Edwards. Candidates should possess a post-secondary degree, have 1-3 years of administrative experience, and demonstrate strong skills in Microsoft 365. The opportunity is maternity leave coverage with potential for permanence.

Qualifications

• 1-3 years previous experience in an administrative role required.
• Demonstrates a commitment to providing excellent client service.
• Confidence to work in a rapidly changing environment.

Responsibilities

• Consolidate national client invoices based on contractual timelines.
• Submit invoices to clients via established delivery methods.
• Maintain and prepare reports from manual or electronic files.
• Monitor and follow up on pending work order tracking reports.

Skills

Microsoft 365 proficiency

Effective written communication

Interpersonal skills

Problem Solving

Teamwork

Education

Post-secondary degree or certificate in Business Administration

Tools

Oracle (JD Edwards)

Job description

ABOUT THIS CAREER OPPORTUNITY

Black & McDonald’s National Services team is hiring! If you are a committed and collaborative professional looking to contribute to a hard-working, innovative team, this maternity-leave opportunity (with the potential for a permanent placement) is for you.

The National Services Administrator is located in Stoney Creek and reports directly to the National Service Controller. They are responsible for coordination and administrative support for national accounts with the National Services team. Supports managers and employees on the team through a variety of projects and tasks related to organization and communication, while contributing to the overall success of the organization.

Main Duties and Responsibilities include:

• Consolidate national client invoices based on individual client contractual timelines
• Submit invoices to clients via the established delivery method (such as by email or through individual client online portals)
• Document control
• Create and update contact lists and knowledge base (KB) for company call centre
• Update client information including site contact information, equipment, etc.
• Maintain and prepare reports from manual or electronic files and databases for the team
• Complete and submit quotes to national clients.
• Monitor Client Quotation Web Forms and Checklists in SharePoint, following up with clients as required on pending quotes & checklist updates to ensure timely updates and resolution.
• Monitor, review and follow up on pending work order tracking report for various regions, review work orders and follow up with teams as needed
• Review National Client Contracts to ensure proper rollout and implementation with proper renewal increases regionally
• Support the setup and review of new or existing national clients in our finance system (JD Edwards)
• Preparation of Client Review business presentations and correspondence as required
• Other duties as assigned

COMPETENCY REQUIREMENTS

• Communicates Effectively
• Customer Focus
• Problem Solving and Innovation
• Teamwork and Collaboration
• Values and Respects Others

EDUCATION & WORK EXPERIENCE REQUIREMENTS

• Post-secondary degree or certificate in Business Administration or related field
• 1-3 years previous experience in an administrative role required

  SKILLS, ABILITIES, AND OTHER REQUIREMENTS

  • Strong technical skills in Microsoft 365 (including Excel, Word, Teams, PowerPoint)
  • Self-starter with the ability to manage multiple projects and meet deadlines
  • Ability to work independently with limited supervision
  • Effective written and verbal communication skills
  • Excellent interpersonal skills
  • Demonstrates a commitment to providing excellent client service by building and maintaining productive relationships with both internal and external clients at all levels.
  • Confidence to work in a highly technical and changing work environment
  • Ability to work well under pressure
  • Demonstrates ability to work in a multi-tasked, fast-paced, and changing environment
  • Must possess a strong work ethic with a professional and respectful demeanor
  • Knowledge of Finance practices preferred
  • Experience in Oracle (JD Edwards) is an asset