National Manager, Occupational Therapy Operations

Lifemark; Toronto; Hybrid; CAD 125,000 - 150,000; Full time

Job summary

A healthcare service provider is seeking a National Manager, Occupational Therapy Operations in Toronto. This position plays a crucial role in overseeing daily operations, enhancing service delivery, and rebuilding workforce capacity in OT services. Qualified candidates should have an undergraduate degree and 3-5 years of relevant experience. Lifemark promotes an inclusive work environment and offers a hybrid work model.

Qualifications

• 3-5 years of experience in healthcare operations, preferably in rehabilitation.
• Experience in OT Services is a strong asset.
• Strong knowledge of referral management and stakeholder engagement.
• Ability to thrive in a fast-paced, evolving environment.
• Strong ability to manage competing priorities.

Responsibilities

• Oversee and coordinate daily OT operations to ensure consistent service delivery.
• Lead strategies to rebuild OT workforce capacity.
• Help drive initiatives to expand OT services across the network.
• Restore and expand service volumes to achieve revenue stabilization.
• Implement operational efficiencies to optimize service delivery.

Skills

Operational management of daily services

Workforce planning and sustainability

Performance monitoring and reporting

Problem-solving and analytical skills

Stakeholder engagement

Process improvement

Education

Undergraduate degree in Business Administration, Health Administration or related field

Job description

Location: Calgary or North York - Hybrid

Lifemark Health Group (LHG) is a market leader in customized healthcare solutions. With over 20 years of service excellence, LHG is one of the largest, most trusted, and most comprehensive providers in Canada. As a national healthcare company, LHG employs over 5000 highly trained clinicians, medical experts and team members in over 300 locations coast-to-coast and continues to grow both organically as well as through acquisitions.

Reporting to the VP, Occupational Therapy Services, the National Manager, Occupational Therapy Operations, will play a pivotal role in overseeing daily operations, rebuilding workforce capacity, and supporting the sustainable growth of OT services across the organization. Working closely with key divisions within Lifemark, the National Manager will focus on enhancing operational efficiencies and strengthening workforce sustainability to ensure consistent service delivery across all business lines and contracts.

Key priorities include re‑engaging referral sources and strengthening strategic partnerships, particularly those linked to key contracts. With a strong focus on capacity building and service expansion, this role will play a critical part in stabilizing operations and driving the overall success of the business

In this role, you will be responsible for:

Business Operations

• Oversee and coordinate daily OT operations to ensure consistent, high‑quality service delivery across the network.
• Monitor referral volumes, pathways, and performance metrics to detect gaps, improve efficiency, and inform resourcing decisions.
• Implement operational efficiencies to optimize service delivery across business lines and contracts.
• Support continuous improvement initiatives through data monitoring, performance evaluation, and outcome reporting.

Workforce Capacity & Sustainability

• Lead strategies to rebuild OT workforce capacity in alignment with growing service demands.
• In collaboration with OT leads, help implement recruitment, retention, and engagement initiatives to strengthen workforce sustainability.

Service Expansion & Partnerships

• Help drive initiatives to expand OT services across the network, aligned with organizational growth objectives.
• Re‑engage referral sources and rebuild relationships with key partners and contracts.
• Support contract performance through proactive stakeholder engagement and communication.
• Collaborate with internal divisions to strengthen cross‑functional alignment and enhance contract success.

Revenue Recovery & Growth

• Restore and expand service volumes to achieve revenue stabilization and sustained growth
• Identify opportunities to expand service reach and optimize capacity utilization.
• Ensure operational and financial performance is aligned with strategic objectives.

Your Core Competencies:

• Operational management of daily services
• Workforce planning and sustainability
• Performance monitoring and reporting
• Problem‑solving and analytical skills
• Stakeholder engagement
• Process improvement

What we’re looking for:

• Undergraduate degree in Business Administration, Health Administration or related field.
• 3‑5 years of experience in healthcare operations, preferably in rehabilitation. (Experience in OT Services is a strong asset.
• Strong knowledge of referral management and stakeholder engagement
• Demonstrated ability to use data and performance metrics to drive decision‑making
• Excellent leadership, communication, and relationship‑building skills.
• Ability to thrive in a fast‑paced, evolving environment
• Strong ability to manage competing priorities

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self‑identifying as members of Indigenous communities, newcomers to Canada, women, and visible minorities.

Accommodation

Accommodations are available upon request for candidates taking part in any aspect of the recruitment and selection process. Please contact talentatlifemark.ca for assistance.

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