National Director of Operations

Gecko Hospitality; Oakville; Remote; CAD 150,000 - 180,000; Full time

Job summary

A leading family entertainment company in Oakville, Ontario, is seeking an experienced Director of Operations. This role is pivotal in ensuring operational excellence, leading teams, and driving strategic growth across multiple sites. The ideal candidate will have over 8 years in the hospitality industry and strong leadership skills. The company offers a competitive salary, bonus programs, and professional growth opportunities in a collaborative environment.

Benefits

Base Compensation 150-180K

Bonus Program

Collaborative work environment

Resources and training

Qualifications

• Minimum 8 years of experience in hospitality, achieving personal and financial objectives.
• 3+ years as Director or VP of Operations.
• Experience leading multi-site strategic initiatives.

Responsibilities

• Achieve and maintain operational excellence across all locations.
• Lead regional operations teams to accelerate business growth.
• Implement strategic planning and meticulous budget management.

Skills

Leadership

Strategic planning

Communication

Project management

Analytical skills

Job description

Hospitality - Director of Operations

As a leader in the family entertainment industry, we operate multiple cutting-edge complexes across Canada and are poised for significant growth. With an ambitious plan to double our footprint over the next 3‑5 years, we are set to expand our brand and reach new heights. To drive this exciting journey forward, we are seeking a supercharged and experienced Director of Operations to join our team.

This critical leadership role requires a forward‑thinking individual who can not only deliver exceptional operational performance but also play a key role in shaping the company’s long‑term strategy and vision. The position involves extensive travel, with the majority of the time spent collaborating closely with leaders across our complexes nationwide. If you’re ready to make a lasting impact and thrive in a fast‑paced, growth‑focused environment, we want to hear from you.

Key Responsibilities

This high‑impact position is central to our success, focusing on achieving and maintaining operational excellence across all locations. A key responsibility will be ensuring robust team alignment with our core business objectives and guaranteeing consistent, high‑quality execution across the entire existing organization. This role will lead our regional operations teams to accelerate business growth and uphold the highest standards of operational excellence. The core focus areas include superior financial performance, comprehensive team development, and unwavering guest satisfaction. Key responsibilities will involve strategic planning and implementation, meticulous budget management, full P&L achievement, and the cultivation of a dynamic, high‑performance culture that prioritizes strong talent development and internal growth.

Qualifications

• Minimum 8 years of experience within the hospitality industry, with a proven record of achieving personal and financial objectives.
• Minimum 3 years of relevant experience in a similar Director or VP of Operations role.
• Experience leading strategic initiatives within a multi‑site environment.
• Demonstrated strong leadership skills and ability to inspire exceptional depth and working knowledge of the leisure or retail industries.
• Proven track record of driving growth and scaling operations within a rapidly expanding company.
• Excellent communication skills, effective at all internal and external levels.
• Flexible, adaptable, and capable of managing multiple competing priorities.
• An analytical approach to identifying trends and opportunities.
• Strong sense of urgency and understanding of resource allocation for short‑ or long‑term objectives.
• Experience addressing diverse people‑related issues and leading the people agenda across the business.
• Broad knowledge of key techniques in sales and marketing, operational support, and talent management.
• Genuine enthusiasm for technology and its importance for a progressive consumer‑facing employer.
• An organized and disciplined approach to project management.
• Must be open to extensive travel, spending 75% of the time working closely with leaders across our complexes throughout Canada.
• Motivated by innovation and challenging objectives.

What We Offer

• Base Compensation 150-180K
• Bonus Program
• An exceptional, collaborative work environment that supports personal and professional growth.
• Opportunities to make a lasting impact on a leading hospitality brand, shaping the guest experience and the property’s success.
• Access to resources and training to support your ongoing development and leadership growth.

Apply Now – Take the next step in your hospitality career and join a team that values collaboration, innovation, and dedication to excellence. Send your resume today.