National Channel Operations Director – Rehab & LTD Services

Lifemark; Toronto; Hybrid; CAD 150,000 - 200,000; Full time

Job summary

A leading healthcare company in Ontario is looking for a Director of Channel Operations – Rehabilitation & LTD Services. This role involves driving operational performance, improving service quality across Canada, and leading teams to enhance rehabilitation access. The ideal candidate has over 5 years of experience in healthcare operations and a strong background in leadership and client management. A hybrid work model is offered, combining in-office and remote work.

Qualifications

• 5+ years of progressive leadership experience in healthcare operations.
• Demonstrated success leading intake or coordination teams in clinical environments.
• Strong skills in engaging cross-functional teams and external partners.

Responsibilities

• Lead national intake and coordination teams supporting LTD and Rehabilitation services.
• Prepare and analyze national operational performance and SLA reports.
• Serve as the primary operational contact for insurer and referral partners.

Skills

Leadership in healthcare operations

Process improvement

Interpersonal skills

Communication

Financial acumen

Team development

Client management

KPI/SLA performance

Education

Diploma or degree in healthcare administration or business

Tools

Microsoft Office

CRM systems

SharePoint

Job description

A leading healthcare company in Ontario is looking for a Director of Channel Operations – Rehabilitation & LTD Services. This role involves driving operational performance, improving service quality across Canada, and leading teams to enhance rehabilitation access. The ideal candidate has over 5 years of experience in healthcare operations and a strong background in leadership and client management. A hybrid work model is offered, combining in-office and remote work.