National Account Manager (Montréal, Quebec)

Nestlé SA; Montreal; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading coffee company is seeking a National Account Manager in Montreal. This role focuses on managing key accounts, developing strategic plans, and collaborating with teams to enhance customer satisfaction. Ideal candidates should be bilingual in English and French, have over 4 years of experience in sales, and excel in negotiation and leadership. This position offers a competitive benefits package including health coverage, pension plan, and extensive training programs.

Benefits

Comprehensive health and dental benefits

Company matched pension plan

Four weeks of vacation

Flexible work arrangements

Gain access to educational assistance

Bonus eligibility

Free Nespresso Coffee Machines

Discounts on Nespresso products

Qualifications

• 4+ years experience in sales and account management or business development.
• Effective communication skills across various organizational levels.
• Valid driver's license and willingness to travel frequently.

Responsibilities

• Manage and grow key national accounts.
• Develop strategic plans to meet sales targets.
• Collaborate with cross-functional teams for customer satisfaction.
• Monitor market trends and identify opportunities.
• Negotiate commercial agreements to enhance profitability.

Skills

Bilingualism in English and French

Negotiation skills

Leadership skills

Analytical skills

Project management

Education

Post second-level education in Business or related field

Tools

MS Word

MS Excel

MS PowerPoint

Job description

Position Snapshot

Business area: Nespresso Canada
Location: Montreal, Quebec
Hybrid: Montreal, QC located at 300 Léo-Pariseau, suite 2300 Montréal, QC Canada H2X 4B3

A little bit about us

Nestlé Nespresso SA is the pioneer and reference for highest-quality portioned coffee. The company works with more than 140,000 farmers in 18 countries through its AAA Sustainable Quality™ Program to embed sustainability practices on farms and the surrounding landscapes. Launched in 2003 in collaboration with the NGO Rainforest Alliance, the program helps to improve the yield and quality of harvests, ensuring a sustainable supply of high-quality coffee and improving livelihoods of farmers and their communities.

In 2022, Nespresso achieved B Corp™ certification - joining an international movement of over 6,500 purpose‑led businesses that meet B Corp’s high standards of social and environmental responsibility and transparency.

Headquartered in Vevey, Switzerland, Nespresso operates in 74 markets and has over 13'000 employees. In 2022, it operated a global retail network of 791 boutiques. For more information, visit the Nespresso corporate.

Position Summary

The National Account Manager is responsible for managing and growing key national accounts. This role involves developing strategic plans to meet sales targets, building strong client relationships, and collaborating with cross‑functional teams to ensure customer satisfaction. The National Account Manager serves as the primary contact for assigned accounts, focusing on driving revenue growth and maximizing profitability.

A day in the life of an Account Manager

• Monitor market trends and competitor activities to identify opportunities.
• Analyze market insights using tools like New Product Development (NPD) and Nielsen.
• Communicate findings to develop strategies and drive sales.
• Conduct business reviews with clients to assess performance and growth opportunities.

On & Offline Trade Strategy

• Implement online acquisition strategies for partners.
• Drive eBusiness strategy and coordinate eContent implementation.
• Manage relationships with national accounts and machine partners to tailor solutions.

Execution Excellence

• Develop and execute strategic account plans in collaboration with internal teams.
• Coordinate promotional activities and ensure cross‑functional communication.
• Manage forecasts and stock levels, ensuring logistics operations are aligned.

Shopper Experience

• Establish visibility strategies and ensure Nespresso presence in stores.
• Monitor competitive activities and implement category management initiatives.

Sales Growth and Profitability

• Focus on sell‑in/sell‑out performance and trade (Customer Relationship Manager) CRM.
• Negotiate commercial agreements to enhance long‑term profitability.

Compliance

Adhere to company policies and regulations, including Nestlé trade policies.

What will make you successful?

• Bilingualism in English and French language skills is a requirement, as this position requires collaboration with stakeholders across the Canadian market.
• 4+ years experience in sales and account management or business development managing banners/accounts within the consumer‑packaged goods market.
• A valid full driver's license and a clean driving record are required, along with a willingness to frequently travel within the assigned territory.
• Post second‑level education in Business, any related field or equivalent experience.
• Effective communication, negotiation and strong leadership skills are required to express analytics and deliver presentations to various levels within the organization and externally to customers.
• Proficient with MS Word, Excel, and PowerPoint.
• Proven ability to manage multiple tasks with excellent time and project management while paying attention to detail.
• Motivation as a self‑starter with the ability to think “out of the box” in an effort to secure incremental business opportunities.

Benefits

• Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment.
• Company matched pension plan.
• Four weeks of Vacation and six personal days (Personal Paid Holidays).
• Flexible and hybrid work arrangements.
• Excellent training and development programs as well as opportunities to grow within the company.
• Access to Educational Assistance & Tuition Reimbursement.
• Bonus eligibility.
• Gender affirmation benefits to ensure access to necessary care, resources, and coverage for gender‑affirming procedures.
• Fertility Services and Surrogacy Medical Coverage to support the pursuit of a path to parenthood regardless of medical conditions, gender or sexual orientation.
• Adoption benefits to remove some of the financial barriers associated with adoption.
• Free Nespresso Coffee Machines and $100 monthly coffee credit.
• Up to 50% off – Nespresso Coffee Machine, Capsules and accessories.
• Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestlé offices/sites).
• Additional discounts on a variety of products and services offered by our preferred vendors and partnerships.

What you need to know

We will be considering applicants as they apply, so please don’t delay in submitting your application.

Nestlé Canada is an equal‑opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation and beliefs.

If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.