National Account Executive

CHEP; Vancouver; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A global logistics company is seeking a National Account Executive in Vancouver. The role involves managing relationships with top national customers to achieve revenue growth. Candidates should have a minimum of a Bachelor's Degree and 5-7 years of related experience. This position offers a hybrid remote work model with a focus on sustainability.

Qualifications

• 5-7 Years Sales and Account Management Experience.
• Proven record of selling in highly complex strategic environments.
• Expert knowledge of supply chain.

Responsibilities

• Manage relationships with major customers, ensuring revenue growth.
• Collaborate with internal teams to implement account plans.
• Lead negotiations and secure favorable commercial terms.

Skills

Account Management

Negotiation

Customer Satisfaction

Strategic Planning

Relationship Management

Education

Bachelor's Degree minimum

Job description

CHEP helps move more goods to more people in more places than any other organization on earth via our 347 million pallets crates and containers. We employ approximately 13000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model the worlds biggest brands trust us to help them transport their goods more efficiently safely and with less environmental impact.

What does that mean for you Youll join an international organization big enough to take you anywhere and small enough to get you there sooner. Youll help change how goods get to market and contribute to global sustainability. Youll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

Position Purpose

The National Account Executive is responsible for directing and managing the development of strategic relationships within our top 60 national customers. Accountable for the growth of a portfolio representing $65M-$85M annualized revenue that could span our commercial manufacturing and retailers portfolios as allocated. The facilitator of leading value through collaborative business planning solutions to influence key C-Level customer leaders.

Field Based Role : West Territory : Alberta Manitoba and Saskatchewan. Must be willing to travel locally throughout the designated area up to 5 days / week.

Key Responsibilities May Include :

• Manage relationships with major customers ensuring alignment with CHEPs strategic goals and delivering revenue growth while achieving customer satisfaction targets.
• Collaborate with senior leadership and internal teams to create and implement strategic account plans with a focus on identifying growth opportunities optimizing costs and promoting sustainability.
• Lead high-level negotiations and commercial tenders securing favorable terms that meet both business objectives and customer expectations.
• Identify and capitalize on new business opportunities driving incremental revenue and expanding CHEPs market presence within your portfolio.
• Conduct regular business reviews and audits with customers ensuring compliance with CHEPs annual audit plan and maintaining accurate asset management records.
• Monitor and assess account performance metrics such as NPS and customer satisfaction developing and executing action plans to address areas for improvement.
• Build and sustain relationships with stakeholders at all levels within customer organizations driving strategic initiatives and improving supply chain efficiencies.
• Lead cross-functional teams to deliver innovative value-added services and solutions that meet customer needs and promote mutual growth.

Major / Key Accountabilities :

• Develop align and execute multi-year strategies to drive revenues and gross profits through collaborative business planning.
• Develop contractual agreements and strategic commercial terms.
• Proactively cultivates relationships with customers leveraging the end-to-end channel strategies within our commercial manufacturing and retail portfolios.
• Leverages insights to bringing innovative ideas that influence value creation.
• Proactively develop a comprehensive understanding of the customers business and needs. Conduct business review with strategic leaders and ensure internal support partners are reviewing site KPIs with customer outlets.
• Identifies opportunities to drive optimizations and new business solutions based on customers priorities.
• Positions oneself as a thought leader and trusted advisor to executive-level business decision makers.
• Accountable for managing a portfolio pipeline. Meet sales goals by reviewing forecasts assessing and mitigating risks and ensuring data accuracy within customer relationship management systems.
• Actively seeks customer feedback regarding ways to identify and understand the drivers of satisfaction and / or dissatisfaction. Helps in the creation of long-term strategies aimed at maintaining high levels of customer satisfaction.
• Exhibits deep knowledge of the industry current trends and market dynamics and the competitive landscape.
• Be an ambassador for CHEP Canadas core values of sustainability tied to environmental social governance (ESG)
• Act as Subject Matter Expert (SME) support business process that support organization growth
• Collaborate with internal partners on end-to-end value chain synergies to drive total system growth within retail and commercial manufacturing.

Measures :

• Volume / Revenue / Profitability
• Customer Net Promoter Scores
• Sales Funnel / Growth KPIs / Value Creation

Experience and Qualifications :

• Bachelors Degree minimum
• 5-7 Years Sales and Account Management Experience
• Proven record of selling in highly complex strategic environments
• Extended work in cross functional matrix oriented internal structures
• Working in complex business models systems and procedures
• Expert knowledge of supply chain
• Leading in a matrix organization
• Personal relationship building capability
• Negotiating large complex agreements
• Innovative value proposition development
• Excellence in team building and personal development
• Environment Social Governance and Sustainability training
• Knowledge of retail supply and sales operations
• Knowledge of commercial manufacturing

Languages :

• English required
• French desired

Remote Type

Hybrid Remote

Skills to succeed in the role

Account Management Active Learning Adaptability Asset Management Business Strategies Communication Cross-Functional Work Curiosity Customer Retentions Customer Satisfaction Digital Literacy Emotional Intelligence Empathy Initiative Negotiation Partnership Development Problem Solving Relationship Management Revenue Growth Solutions Development Stakeholder Engagement Strategic Planning Value Propositions

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly with respect and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer please contact us at

Employment Type : Full-Time

Vacancy : 1