National Account Executive

Brambles; Alberta; On-site; CAD 85,000 - 100,000; Full time

Job summary

A dynamic logistics company is seeking a National Account Executive to manage strategic relationships with top national customers. You will be accountable for a revenue portfolio of $65M-$85M and lead negotiations to optimize business outcomes. The ideal candidate has extensive sales experience, is skilled in relationship management, and is able to work in a hybrid remote setup, traveling as needed throughout Alberta, Manitoba, and Saskatchewan.

Qualifications

• 5-7 years of sales and account management experience.
• Proven record of selling in highly complex strategic environments.
• Expert knowledge of supply chain.

Responsibilities

• Manage relationships with major customers, ensuring alignment with strategic goals.
• Lead high-level negotiations and commercial tenders.
• Identify and capitalize on new business opportunities.

Skills

Adaptability

Active Learning

Communication

Revenue Growth

Curiosity

Partner Development

Solution Development

Empathy

Stakeholder Engagement

Asset Management

Relationship Management

Account Management

Initiative

Emotional Intelligence

Digital Literacy

Negotiation

Strategic Planning

Value Proposition

Problem Solving

Client Retention

Customer Satisfaction

Commercial Strategy

Cross-Functional Work

Education

Bachelor’s Degree

Job description

Position Purpose

The National Account Executive is responsible for directing and managing the development of strategic relationships within our top 60 national customers. Accountable for the growth of a portfolio representing $65M-$85M annualized revenue that could span our commercial manufacturing and retailers’ portfolios as allocated. The facilitator of leading value through collaborative business planning solutions to influence key C‑Level customer leaders.

Field Based Role : West Territory : Alberta, Manitoba, and Saskatchewan. Must be willing to travel locally throughout the designated area up to 5 days / week.

Key Responsibilities

• Manage relationships with major customers, ensuring alignment with CHEP’s strategic goals and delivering revenue growth while achieving customer satisfaction targets.
• Collaborate with senior leadership and internal teams to create and implement strategic account plans, with a focus on identifying growth opportunities, optimizing costs, and promoting sustainability.
• Lead high‑level negotiations and commercial tenders, securing favorable terms that meet both business objectives and customer expectations.
• Identify and capitalize on new business opportunities, driving incremental revenue and expanding CHEP’s market presence within your portfolio.
• Conduct regular business reviews and audits with customers, ensuring compliance with CHEP’s annual audit plan and maintaining accurate asset management records.
• Monitor and assess account performance metrics such as NPS and customer satisfaction, developing and executing action plans to address areas for improvement.
• Build and sustain relationships with stakeholders at all levels within customer organizations, driving strategic initiatives and improving supply chain efficiencies.
• Lead cross‑functional teams to deliver innovative, value‑added services and solutions that meet customer needs and promote mutual growth.

Major / Key Accountabilities

• Develop, align, and execute multi‑year strategies to drive revenues and gross profits through collaborative business planning.
• Develop contractual agreements and strategic commercial terms.
• Proactively cultivate relationships with customers leveraging the end‑to‑end channel strategies within our commercial manufacturing and retail portfolios.
• Leverage insights to bring innovative ideas that influence value creation.
• Proactively develop a comprehensive understanding of the customer’s business and needs. Conduct business review with strategic leaders and ensure internal support partners are reviewing site KPI’s with customer outlets.
• Identify opportunities to drive optimizations and new business solutions based on customers’ priorities.
• Position oneself as a thought leader and trusted advisor to executive‑level business decision makers.
• Accountable for managing a portfolio pipeline. Meet sales goals by reviewing forecasts, assessing, and mitigating risks, and ensuring data accuracy within customer relationship management systems.
• Actively seek customer feedback to understand the drivers of satisfaction and dissatisfaction. Help in the creation of long‑term strategies aimed at maintaining high levels of customer satisfaction.
• Exhibit deep knowledge of the industry, current trends, and market dynamics, and the competitive landscape.
• Act as an ambassador for CHEP Canada’s core values of sustainability tied to environmental, social, governance (ESG).
• Act as Subject Matter Expert (SME) support for business processes that support organization growth.
• Collaborate with internal partners on end‑to‑end value chain synergies to drive total system growth within retail and commercial manufacturing.

Measures

• Volume / Revenue / Profitability
• Customer Net Promoter Scores
• Sales Funnel / Growth KPIs / Value Creation

Experience and Qualifications

• Bachelor’s Degree minimum
• 5-7 Years Sales and Account Management Experience
• Proven record of selling in highly complex strategic environments
• Extended work in cross‑functional matrix‑oriented internal structures
• Working in complex business models, systems, and procedures
• Expert knowledge of supply chain
• Leading in a matrix organization
• Personal relationship building capability
• Negotiating large complex agreements
• Innovative value proposition development
• Excellence in team building and personal development
• Environment Social Governance and Sustainability training
• Knowledge of retail supply and sales operations
• Knowledge of commercial manufacturing

Languages

• English required
• French desired

Remote Type

Hybrid Remote

Skills to Succeed in the Role

• Adaptability
• Active Learning
• Communication
• Revenue Growth
• Curiosity
• Partner Development
• Solution Development
• Empathy
• Stakeholder Engagement
• Asset Management
• Relationship Management
• Account Management
• Initiative
• Emotional Intelligence
• Digital Literacy
• Negotiation
• Strategic Planning
• Value Proposition
• Problem Solving
• Client Retention
• Customer Satisfaction
• Commercial Strategy
• Cross‑Functional Work

Equal Opportunity Employer Statement

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, or basis of disability or any other federal, state, or local protected class.