Mystery Shopper

Brand Momentum; Toronto; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading customer evaluation firm in Toronto is looking for reliable Mystery Shoppers to conduct undercover evaluations of various businesses. The ideal candidates are detail-oriented and possess excellent communication skills. This part-time, flexible role offers competitive pay and opportunities to enhance customer service standards. Candidates should have reliable transportation and the ability to work independently.

Benefits

Flexible work schedule

Competitive pay

Support and training for success

Qualifications

• Strong attention to detail and keen observational skills.
• Excellent written and verbal communication abilities.
• Ability to work independently and manage time effectively.
• Reliable access to transportation.

Responsibilities

• Visit assigned locations and conduct mystery shopping assignments as per guidelines.
• Evaluate customer service, product quality, and overall experience.
• Provide constructive feedback to improve service standards.

Skills

Attention to detail

Observational skills

Communication abilities

Time management

Job description

Position Summary

We are seeking detail-oriented and reliable Mystery Shoppers to join our team on a part-time, contract basis. As a Mystery Shopper, you will be responsible for conducting undercover evaluations of various businesses, including retail stores, restaurants, and service providers. Your feedback will play a crucial role in helping our clients enhance their customer service and operational efficiency.

Key Responsibilities

• Visit assigned locations and conduct mystery shopping assignments as per guidelines.
• Evaluate customer service, product quality, and overall experience.
• Observe and report on employee interactions, store cleanliness, product displays, and compliance with company standards.
• Complete detailed and accurate reports based on your observations within specified deadlines.
• Maintain confidentiality of assignments and the identity of the companies being evaluated.
• Provide constructive feedback to improve service standards.

Qualifications

• Strong attention to detail and keen observational skills.
• Excellent written and verbal communication abilities.
• Ability to work independently and manage time effectively.
• Flexibility to travel to various locations as required.
• Reliable access to transportation.
• Basic computer skills for report submission.
• Previous experience in mystery shopping or customer service is an asset but not required.

What We Offer

• Flexible work schedule with assignments based on your availability.
• Competitive pay based on assignment complexity and duration.
• Opportunity to contribute to the improvement of customer service and operational practices.
• Support and training to ensure success in your role.

Our Culture

Goodness is the essence of everything we do at Brand Momentum. We are pioneers of quality and innovation, transforming employee and client aspirations into reality within a vibrant and fun culture. We deliver on our promises with passion and innovation, providing flexibility and value—ALWAYS! Our core values of integrity, respect, empowerment, commitment, fun, and flexibility guide us on this incredible journey while ensuring fiscal responsibility.

Brand Momentum is committed to providing accommodations for people with disabilities. Accommodations are available upon request. Please contact our Human Resources department for more information. We thank all those who apply, however, only selected candidates will be contacted.

#Remarkable