mystery shopper

Government of Canada; Calgary; On-site; CAD 30,000 - 60,000; Full time

Job summary

A governmental organization in Calgary is seeking individuals for undercover customer service evaluations and report production. No specific educational qualifications are needed, but excellent communication skills and reliability are essential. This position requires work to be conducted on-site at shopping centres or malls, and travel expenses are not reimbursed.

Qualifications

• Experience in undercover work.
• Ability to produce reports and evaluate customer service.
• Experience in mystery shopping, preparing information reports, and private investigation.

Responsibilities

• Produce reports and evaluate customer service and store environments.
• Conduct undercover work in a shopping centre or mall.

Skills

Excellent oral communication

Attention to detail

Reliability

Education

No degree, certificate or diploma

Tools

Cellular phone

Computer

Internet access

Job description

Overview

Languages

English or French

Education

• No degree, certificate or diploma

Experience

1 to less than 7 months

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Shopping centre or mall

Responsibilities

• Produce reports
• Evaluate customer service and store environments

Experience and specialization

• Undercover work

Type of experience

• Mystery shopping
• Preparation of information (evidence) reports
• Private investigation

Additional information Transportation/travel information

• Own transportation
• Public transportation is available
• Travel expenses not paid by employer

Work conditions and physical capabilities

• Attention to detail
• Walking

Own tools/equipment

• Cellular phone
• Computer
• Internet access

Personal suitability

• Excellent oral communication
• Reliability