Multilingual Webinar & Community Engagement Lead

ADP; Toronto; On-site; CAD 60,000 - 75,000; Full time

Job summary

A leading business outsourcing provider is hiring a Digital Engagement Specialist in Toronto, Canada. This hands-on role involves coordinating webinars, managing community groups, and enhancing client engagement through insightful data analysis and effective communication in both English and French. Candidates should have a background in community management and webinar coordination, with 2-4 years of relevant experience. The position offers an opportunity to drive successful digital initiatives within a renowned company.

Qualifications

• 2-4 years in events/webinar coordination, community moderation, or digital engagement.
• Track record of improving user experience for diverse client groups.
• Ability to work independently and as a strong team player.

Responsibilities

• Coordinate high-impact sessions to support call reduction initiatives.
• End-to-end delivery of webinars including planning and follow-up.
• Launch and manage industry-specific collaborative groups.

Skills

Project coordination and organization

Clear written and verbal communication

Campaign development

Content creation

Webinar production

Client engagement strategies

Data analysis

Education

Bachelor's degree in marketing, communications, business, or a related field

Post-secondary education or related business experience

Certifications in digital marketing

Tools

Verint

Higher Logic

Salesforce Experience Cloud

Zoom

On24

Job description

A leading business outsourcing provider is hiring a Digital Engagement Specialist in Toronto, Canada. This hands-on role involves coordinating webinars, managing community groups, and enhancing client engagement through insightful data analysis and effective communication in both English and French. Candidates should have a background in community management and webinar coordination, with 2-4 years of relevant experience. The position offers an opportunity to drive successful digital initiatives within a renowned company.