Multi-site WHSM, Customer Experience Operations, Customer Experience Operations - Field WHS

Amazon; Vancouver; On-site; CAD 105,000 - 177,000; Full time

Job summary

A large technology company is seeking an experienced Multi-Site Workplace Health and Safety (WHS) Manager in Metro Vancouver. The role involves providing safety support across multiple locations and executing compliance with safety policies. Candidates should have at least 3 years of WHS experience, a Bachelor's degree, and strong analytical skills. The position offers a competitive salary range of $75,400 to $125,900 along with comprehensive benefits.

Benefits

Equity and sign-on payments

Full range of medical benefits

Workplace accommodation support

Qualifications

• 3+ years of WHS experience in manufacturing or service operations.
• 2+ years of Amazon experience preferred.
• Knowledge of pivot tables and data visualization.

Responsibilities

• Ensure compliance with Amazon WHS Policies.
• Analyze WHS metrics and incident trends.
• Perform site safety audits.

Skills

WHS program knowledge

Effective communication

Risk assessment

Safety training

Team leadership

Education

Bachelor's degree or 2+ years of Amazon experience

Tools

Microsoft Office

Job description

Description

One focus area of the Amazon Workplace Health & Safety (WHS) mission is to provide tools, resources, and environments that support safe, efficient, healthy behaviors and encourage employees to proactively manage their health and wellbeing. To support this focus area, Amazon is seeking an experienced and innovative Workplace Health and Safety (WHS) Manager to join our team. The Multi‑Site WHS Manager will be responsible for providing WHS support to multiple sites within their region to execute company safety policies and ensure compliance to all applicable local and regional regulations. By leveraging lean principles and kaizens, you will lead continuous improvement initiatives to reduce conditional and ergonomic risk in our processes to ensure a safe and healthful working environment for our Associates. A successful Multi‑Site WHS Manager will demonstrate the ability to build trust and confidence with the operations team and inspire change through providing comprehensive risk assessments and safety data analysis.

The Multi‑Site WHS Manager must be an effective communicator and send clear, concise and consistent messages, both verbally and in writing. You will instruct and train operations leaders in Amazon safety policies and assist the operations site teams in incorporating our safety standards at their site. You will work to identify best practices and incorporate these standard methodologies into our standards to continuously improve the safety landscape. The Multi‑Site WHS Manager will possess excellent safety program knowledge as well as environmental and ergonomic knowledge and be able demonstrate this expertise when working with Operations.

Responsibilities include but are not limited to:

• Possess a thorough understanding of local/regional regulations and company policy.
• Provide guidance and oversight to ensure compliance to all applicable Amazon WHS Policies.
• Measure sites' performance against published requirements in WHS policies. For all deficiencies, identify a plan for the site to implement and fix all identified deficiencies.
• Deliver on‑time and quality projects to Operations.
• Analyze WHS metrics and review incident weekly and monthly incident trends to discover trends to rationalize the allocation of appropriate resources to areas where the safety risk is highest.
• Perform frequent site safety audits to identify all non‑compliance equipment and/or processes at the site. Implement solutions to eliminate exposure to these risks and prevent injury at other FCs.
• Audit record‑keeping practices and Gensuite entries to be aligned with global safety standards and local regulations.
• Audit the workplace organization and Associate behaviors to ensure that training, auditing and scoring methods are accurate and consistent.
• Spend time at the delivery stations and seek input from teams, Associates and leaders on safety program improvement opportunities. Ensure open communication on status of progress and resolution against these suggestions.
• Ensure site leadership and Associates are trained and knowledgeable of their responsibilities under each policy. Audit the quality, delivery (including qualifications of the trainer), and effectiveness of all required safety training.
• Ability to travel up to 50‑70% of the time.
• Must be flexible regarding shifts.

Basic Qualifications

• 3+ years of increasing responsibilities in WHS or environmental programs in manufacturing, production, or service operations experience
• Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience
• Knowledge of Microsoft Office products and applications and the use of pivot tables and the development of charts and graphics
• 3+ years of increasing responsibilities in people and performance management, or 2+ years of Amazon Safety (blue badge/FTE) experience

Preferred Qualifications

• Experience in Distribution Center or Manufacturing EHS with mix of exempt and non‑exempt employees at a site of at least 250 people
• Experience implementing lean principles and process improvement in an operational environment

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary for this position ranges from $75,400/year up to $125,900/year. Salary is based on a number of factors and may vary depending on job‑related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign‑on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. Applicants should apply via our internal or external career site.