MSP SaaS Account Manager – North America (Hybrid)

AUGMENTT; Ottawa; On-site; CAD 75,000 - 95,000; Full time

Job summary

A leading SaaS company located in Ottawa is seeking an experienced Account Manager to foster strong partnerships with Managed Service Providers (MSPs). The role involves guiding partners through the onboarding process and driving their success with our platform. Ideal candidates have experience in account management and a profound understanding of the MSP business model. This position offers a hybrid work model along with competitive compensation and robust benefits.

Benefits

Hybrid work model

Competitive compensation

Annual training budget

Premium hardware

Mentorship programs

Qualifications

• 2+ years of experience in account management, customer success, or sales.
• Strong understanding of the MSP business model.
• Excellent communication and relationship-building skills.

Responsibilities

• Serve as the primary point of contact for a portfolio of MSP partners.
• Guide partners through onboarding and adoption of Augmentt’s platform.
• Identify upsell and cross-sell opportunities.

Skills

Account management

Customer success

Relationship-building

SaaS knowledge

Tools

Salesforce

Microsoft Office

Job description

A leading SaaS company located in Ottawa is seeking an experienced Account Manager to foster strong partnerships with Managed Service Providers (MSPs). The role involves guiding partners through the onboarding process and driving their success with our platform. Ideal candidates have experience in account management and a profound understanding of the MSP business model. This position offers a hybrid work model along with competitive compensation and robust benefits.