MSP Audit Lead

Softchoice; Toronto; Remote; CAD 100,000 - 140,000; Full time

Job summary

A leading IT solutions company in Toronto is seeking an experienced Audit Leader to drive their Managed Services Provider (MSP) Audit program. The role involves overseeing compliance and accreditation requirements, leading cross-functional teams, and ensuring adherence to governance standards. The ideal candidate possesses strong leadership skills, a deep understanding of audit processes, and exceptional communication abilities. Flexible work options available.

Benefits

Competitive Benefits

Flexible work environment

Career development opportunities

Collaborative culture

Recognition as a Great Place to Work

Qualifications

• Proven ability to lead cross-functional teams and influence stakeholders.
• Strong process orientation with meticulous attention to detail.
• Experience navigating MSP audits for global technology vendors.

Responsibilities

• Oversee and drive the Managed Services Provider (MSP) Audit program.
• Lead governance, risk, and compliance meetings.
• Coordinate complex audit cycles with cross-functional teams.

Skills

Leadership

Project Management

Audit Governance

Stakeholder Engagement

Communication

Education

Membership in the Institute of Internal Auditors (IIA) or ISACA

Job description

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Whyyou’lllove Softchoice:
We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.

The impact you'll make:

We are seeking an experienced Audit Leader to oversee and drive our Managed Services Provider (MSP) Audit program. This leadership role is accountable for ensuring Softchoice meets all programmatic, compliance, and accreditation requirements across multiple technology vendor partner audits. You will lead complex audit cycles virtually, coordinating with cross-functional stakeholders and subject matter experts to deliver favorable audit outcomes.

The ideal candidate will combine deep knowledge of audit governance with exceptional leadership, project management, and vendor engagement skills.

What You'll Do:

Audit Governance & Compliance

• Lead monthly, quarterly, and annual governance, risk, and compliance (GRC) meetings, ensuring adherence to quality assurance standards.
• Collaborate on corporate Business Process Management Lifecycle (BPML), Business Continuity Planning (BCP), and Disaster Recovery (DR) initiatives.
• Participate in corporate ISO and SOC audit planning, evidence gathering, and submission.
• Serve as the primary expert on program milestones for Microsoft, Cisco, Google, VMware, Lenovo, AWS, and other OEM MSP audits.
• Own and manage OEM audit control lists, conduct gap analyses, and coordinate remediation with SMEs and business stakeholders.
• Maintain a strict process for evidence collection and documentation, ensuring deadlines are met by both Individual Contributors and Managers.

Stakeholder Engagement & Communication

• Influence and lead cross-functional teams without direct reporting lines through complex, overlapping workstreams.
• Provide clear, concise communications on audit statuses, risks, remediation plans, and required actions.
• Participate in executive steering committees, presenting updates, identifying risks, and proposing mitigation strategies.
• Maintain strong relationships with leaders across Services, Business Development, Technical Pre-Sales, Sales, and Solution Development to enable collaboration.

Strategic & Operational Excellence

• Identify the business value of MSP accreditations, track associated costs, and measure ROI.
• Monitor and report on employee engagement and experience during audit cycles.
• Manage work assignments in ServiceNow PPM and ensure efficient resource utilization.
• Implement AI-enabled automation and reporting to streamline audit tracking and compliance.
• Publish quarterly audit schedules, program costs, membership requirements, and risk frameworks to corporate stakeholders.
• Maintain and update intranet content monthly with audit health and status reports.
• Refresh audit governance frameworks periodically, incorporating lessons learned and opportunities for improvement.

What you'll bring to the table:

Leadership & Project Management

• Proven ability to lead teams of peers and influence stakeholders across the organization.
• Strong process orientation with meticulous attention to detail.

Audit & Compliance Expertise

• Membership in the Institute of Internal Auditors (IIA) or ISACA preferred.
• Demonstrated experience navigating MSP, specialization, and competency audits for multiple global technology vendors.

Technical & Communication Skills

• Skilled in public speaking and delivering presentations via video, whiteboarding, and PowerPoint.
• Exceptional written and verbal communication skills, with the ability to align multiple stakeholders toward a common goal.

Professional Attributes

• Creative and analytical problem solver with a proactive mindset.
• Resilient change agent who embraces complexity and continuous learning.
• Passionate about process improvement and technology-driven solutions.

Location: Remote/Hybrid (depending on business needs)
Travel: Occasional vendor or corporate site visits may be required.

Not sure if you qualify? Think about applying anyway:
We understand that not everyone brings 100% of the skills and experiencefor the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

Why You’ll Love Working Here:

• The People: You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success
• High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other
• Flexibility: Plan your workdays in a way that suits you best
• Award-Winning Workplace: Proudly recognized as a Great Place to Work for 20consecutive years
• Inclusive Culture: We are committed to an inclusive culture where every team member can be their authentic self
• Competitive Benefits: Benefit from competitive perks that start on day one

Inclusion & Equal opportunity employment:
We arean equal opportunity employer committed to diversity, inclusion & belonging. Peopleseeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:
We areproud to provideinterview &employment accommodationduring the recruitment and hiring process. If you requireanyaccommodation to apply or interview for a position, please reach out directly [e-mail] .We are committed to working with you to best meet your needs.

Our commitment to your experience:
We arecommitted to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you(such as children or furry friends)and we willbe doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.

Job Requisition ID:6807
EoE/M/F/Vet/Disability