Mortgage Specialist Associate

Jobbe; Halifax; On-site; CAD 36,000 - 61,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Job summary

Bank of Montreal in Halifax, Nova Scotia, is seeking a Retail Banking Sales & Service professional for a full-time, on-site role. You will process credit applications, coordinate documentation with partners, and deliver exceptional service while identifying client banking needs and offering suitable financial solutions.

The position requires 1–2 years of relevant experience with knowledge of personal lending and mortgage products, plus strong communication, organizational, and teamwork skills.

Qualifications

• Typically 1–2 years of relevant experience or an equivalent combination of education and experience.
• Working knowledge of personal lending and mortgage products and services.
• Verbal and written communication skills are required.
• Strong relationship management and customer service abilities.
• Basic knowledge of strategic influencing and negotiation.

Responsibilities

• Process and coordinate credit applications and required documentation.
• Monitor home financing applications and coordinate documentation collection.
• Provide administrative support and maintain referral networks and marketing calendars.
• Deliver exceptional customer service and identify client banking needs.
• Analyze data to provide insights and prepare regular reports and dashboards.

Skills

Relationship management

Problem solving

Verbal & written communication

Organization

Collaboration & teamwork

Analytical thinking

Negotiation

Strategic influencing

Job description

Retail Banking Sales & Service

Bank of Montreal, Halifax, Nova Scotia, Canada

Full-time

On-site

Salary: $35,500 - $60,500 CAD yearly

Application Deadline: 10/01/2026

Address: 1675 Grafton Street

Responsibilities

• Inputs and mitigates credit applications in coordination with internal partners and customers to facilitate smooth fulfillment and ensure documentation meets stipulated terms and conditions.
• Monitors approved home financing applications to coordinate collection of all required documentation.
• Contacts BMO colleagues where required to discuss any terms and conditions where the documentation provided is unacceptable and/or to obtain any missing documentation.
• Provides administrative support by maintaining a database of third party referral sources and customers including development and maintenance of a marketing calendar.
• Ensures third party referral sources are kept aware of the latest BMO offers and news including preparing and sending updated rate sheets.
• Provides marketing, event coordination, and general administrative support to assist the Mortgage Specialist in effectively maintaining positive and ongoing contact with their broader referral network.
• Completes pre- and post- sales activities that support business and market share growth.
• Understands customer needs to offer financial solutions that meet customer goals.
• Receives and fulfils approved home and/or investment financing applications to provide accurate and efficient credit and administrative support.
• Monitors home financing applications to advise BMO colleagues of any issues that might impede turnaround time and/or approval.
• Delivers exceptional customer service that builds trust through expertise, responsive service, and support.
• Resolves or escalates issues to meet customer expectations and ensures funds are advanced in a timely manner.
• Provides customers with friendly, courteous, and professional service in response to queries and requests to identify client needs for banking products (e.g. everyday banking, lending, and investment) and refer to appropriate BMO partners.
• Stays abreast of consumer needs, industry trends, best practices, and the regulatory requirements, policies, and procedures for mortgage products and services.
• Addresses customer service issues according to established parameters, escalating persistent or complex matters to more senior staff or other departments for resolution.
• Coordinates and executes specific activities for the implementation of strategic initiatives; includes tracking metrics and milestones.
• Liaises with various BMO teams and customers to ensure satisfactory completion and/or fulfillment of the home financing application.
• Documents updates in BMO’s internal systems to ensure employees have access to the status of outstanding customer opportunities, transactions, and problems / issues.
• Analyzes data and information to provide insights and recommendations.
• Gathers and formats data into regular and ad-hoc reports and dashboards.
• Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
• Organizes work information to ensure accuracy and completeness.
• Engages with referral network to create strong relationships that generate referrals and mortgage originations for clients requiring real estate lending solutions.
• Completes all necessary transactions in compliance with guidelines and other requirements to maintain operational integrity.
• Completes complex & diverse tasks within given rules/limits.
• Analyzes issues and determines next steps; escalates as required.
• Broader work or accountabilities may be assigned as needed.
• Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications

• Typically between 1 – 2 years of relevant experience and/or certification in related field of study desirable or an equivalent combination of education and experience.
• If a Credit Qualifiable job, Credit Qualifications and associated credit knowledge and skills according to the credit portfolio requirements and qualification standards.
• Working knowledge of personal lending and mortgage products and services.
• Relationship Management skills – Good.
• Problem Solving – Good.
• Strategic influencing and negotiation – Basic.
• Basic specialized knowledge.
• Verbal & written communication skills - Good.
• Organization skills - Good.
• Collaboration & team skills - Good.
• Analytical and problem solving skills - Good.

Salary and Pay Type

Salary: $35,500 - $60,500 CAD

Pay Type: Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

• health insurance
• tuition reimbursement
• accident and life insurance
• retirement savings plans

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.