Mortgage Solutions Support Specialist (Remote)

Canadian Imperial Bank of Commerce; Toronto; Remote; CAD 45,000 - 60,000; Full time

Job summary

A prominent Canadian financial institution is seeking a Sales Support Representative in Toronto who will provide client service and sales support to internal partners. The role involves assistance with mortgage services, information collection, and operational support. Successful candidates demonstrate strong communication skills and are detail-oriented. This full-time temporary position offers flexible work arrangements. The expected start date is February 2nd, 2026, with an end date of January 30th, 2027.

Benefits

Competitive compensation

Wellbeing support

Employee and family assistance programs

Qualifications

• Ability to work independently in a private and quiet workspace.
• Wired Internet connection capable of supporting excellent call quality.
• Experience in communicating effectively with internal partners.

Responsibilities

• Provide excellent client experience and sales support.
• Assist Mortgage Solutions lenders with file administration.
• Collect and summarize information for business partners.
• Maintain logs of customer service activities.
• Identify improvements to operating efficiency.

Skills

Call Center

Client Service

Communication

Customer Experience (CX)

Mortgages

Outbound Calls

Work Collaboratively

Tools

Microsoft Office

CRM

ADOBE PRO

COINS/CLASS Mortgage products

Job description

A prominent Canadian financial institution is seeking a Sales Support Representative in Toronto who will provide client service and sales support to internal partners. The role involves assistance with mortgage services, information collection, and operational support. Successful candidates demonstrate strong communication skills and are detail-oriented. This full-time temporary position offers flexible work arrangements. The expected start date is February 2nd, 2026, with an end date of January 30th, 2027.