Mortgage Servicing Specialist, Remote - Bilingual

Canadian Imperial Bank of Commerce; Montreal; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading bank in Canada is seeking a Client Engagement Specialist to serve as a primary contact for mortgage inquiries. You'll assess financial needs, resolve client issues, and ensure compliance with policies, all while working in a supportive and inclusive environment. Fluency in French and English is required, along with excellent communication skills and a commitment to customer satisfaction. This role offers flexibility in remote work arrangements.

Benefits

Competitive salary

Flexible remote work

Comprehensive benefits program

Paid personal growth day

Qualifications

• Fluency in both French and English to serve clients effectively.
• Proven experience in client engagement and a strong commitment to customer satisfaction.
• Ability to work independently in a private and quiet workspace with a reliable wired internet connection.

Responsibilities

• Serve as a single point of contact for clients to address routine mortgage inquiries.
• Engage with clients to assess their financial needs and identify opportunities for cross-selling.
• Utilize problem-solving skills to resolve client issues while ensuring compliance.

Skills

Fluency in French and English

Client engagement experience

Excellent communication skills

Problem-solving abilities

Job description

Why consider this job opportunity:

• Competitive salary with incentive pay and banking benefits
• Opportunity for career advancement and professional growth within the organization
• Flexible remote work arrangement with requirements for occasional on‑site presence
• Comprehensive benefits program, including a defined benefit pension plan and employee share purchase plan
• Paid day off dedicated to personal growth and development (Purpose Day)
• Supportive and inclusive work environment that values diversity and teamwork

What to Expect (Job Responsibilities):

• Serve as a single point of contact for clients to address routine mortgage inquiries and provide detailed explanations of actions
• Engage with clients to assess their financial needs and identify opportunities to cross‑sell additional banking products
• Utilize problem‑solving skills to resolve client issues while ensuring compliance with company policies and regulatory requirements
• Maintain up‑to‑date knowledge of mortgage products, policies, and market trends to effectively assist clients
• Collaborate with internal teams to connect clients with appropriate resources and solutions

What is Required (Qualifications):

• Fluency in both French and English to serve clients effectively
• Proven experience in client engagement and a strong commitment to customer satisfaction
• Ability to work independently in a private and quiet workspace with a reliable wired internet connection
• Excellent communication skills, both verbal and written
• Strong problem‑solving abilities and the capacity to analyze client needs holistically

How to Stand Out (Preferred Qualifications):

• Experience in a call center or customer service role, particularly within the banking or financial services industry
• Familiarity with mortgage products and services
• Demonstrated ability to work collaboratively in a team‑oriented environment
• Knowledge of regulatory compliance related to banking and mortgages
• Previous experience in sales or cross‑selling financial products

#Banking #CustomerService #RemoteWork #CareerGrowth #DiversityAndInclusion

We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.