Modérateur(rice) de communauté bilingue| Digital Community Moderator Bilingual

ADP; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

Une entreprise de gestion des ressources humaines recherche un(e) modérateur(trice) communautaire bilingue pour rejoindre son équipe à Toronto. Le candidat idéal aura une expérience en gestion de contenu et en engagement communautaire, tout en étant capable de travailler en français et en anglais. Les responsabilités incluent le lancement d'une communauté client axée sur le Québec et la collaboration avec des équipes internes pour optimiser l'expérience utilisateur.

Benefits

Environnement de travail inclusif

Opportunités de formation et de développement

Qualifications

• 5+ années d'expérience en gestion de contenu ou communications numériques.
• Expérience de 2-4 années en modération de communauté ou engagement client.
• Fluent en français et en anglais, capable d'écrire et de communiquer dans les deux langues.

Responsibilities

• Lancer et développer le groupe de communauté client axé sur le Québec.
• Rester à jour sur la conformité provinciale et les tendances de l'industrie.
• Collaborer avec des équipes internes pour améliorer l'engagement.

Skills

Gestion du contenu

Communications numériques

Modération de communauté

Engagement communautaire

Analyse de données

Bilinguisme (français/anglais)

Education

Diplôme en communications, médias numériques ou marketing

Certifications en marketing numérique

Tools

Systèmes de gestion de contenu (CMS)

Outils de collaboration (SharePoint, Salesforce)

Job description

ADP est à la recherche d’un modérateur ou d’une modératrice de communauté bilingue. Il s’agit d’un rôle central axé sur le lancement et l’expansion de la communauté de clients axée sur le Québec, qui agit à titre de point de contact du Québec dans le cadre du lancement à venir de la communauté d’associé(e)s.

ADP is hiring a Bilingual Community Moderator. The bilingual community moderator plays a central role in launching and growing the Quebec-focused client community group while serving as the Quebec point of contact for the upcoming associate community launch.

Summary

La personne qui occupe ce poste est responsable de créer une expérience en français stimulante et adaptée à la culture québécoise sur toutes les plateformes en facilitant les conversations, en encourageant la participation et en favorisant l’établissement de liens significatifs entre les membres. Le modérateur ou la modératrice s’assure que le contenu et les discussions reflètent les perspectives du Québec, offre du soutien aux membres en répondant rapidement à leurs questions et collabore avec les équipes internes pour améliorer la convivialité, la visibilité et l’engagement. Le ou la titulaire du poste renforce la santé de la communauté, rehausse la satisfaction des membres et favorise un meilleur alignement sur les objectifs commerciaux pour les publics internes et externes en participant activement aux efforts de modération, en coordonnant le contenu et en formulant des recommandations fondées sur les données.

This position is responsible for creating an engaging, culturally relevant French-language experience across platforms by facilitating conversations, encouraging participation, and fostering meaningful connections among members. The moderator ensures content and discussions reflect Quebec perspectives, supports members with timely responses, and collaborates with internal teams to improve usability, visibility, and engagement. Through active moderation, content coordination, and data‑informed recommendations, this position strengthens community health, satisfaction, and alignment with business objectives for both internal and external audiences.

Responsibilities

• Launch and grow the Quebec-focused client community group and act as primary moderator for that group.
• Participate in business planning and knowledge management strategy development, including content planning, member onboarding, and growth campaigns.
• Stay current with provincial compliance, industry trends and integrate process or technology enhancements.
• Update platform elements as needed (e.g., widget, communications, or event components).
• Develop, schedule, and maintain Quebec-focused, high-quality content.
• Write clear, concise, and accurate information tailored to the intended audience.
• Analyze content usage and feedback to identify gaps, evaluate effectiveness, and implement improvements.
• Collaborate with subject matter experts, project teams, and stakeholders to define requirements and develop current solutions.
• Assess downstream impacts of content changes and ensure updates, rework, or rewrites are completed as needed.
• Work with Canadian Translation Team to ensure positive French UX.
• Update Machine Translation Tool with common phrases and terminology to improve output.
• Assist with auditing the internal collaboration channel to understand needs of the Quebec office: feedback gathering, consulting locally, and recommend strategies to strengthen participation and satisfaction.
• Respond to and action French Google Review escalations.
• Act as a backup moderator for other community groups, responding to member posts.
• Support Quebec/French support as needed.
• Track performance, community metrics, and program outcomes, preparing reports with actionable recommendations.
• Share performance findings and recommendations with stakeholders to inform decisions and improve processes and client satisfaction.
• Provide operational support and perform other related administrative duties as required.

Experience

• 5+ years of experience in content management, digital communications, or community/program management.
• 2-4 years of community moderation or customer/community engagement experiences.
• Proficient with content management systems (CMS), community platforms, and collaboration tools (SharePoint, Salesforce, Higher Logic, or similar).
• Experience in technology, payroll, HR, or related field.
• Experience with community/intranet design and maintenance.
• Fluent in French and English (written and spoken); strong ability to write, moderate, and communicate in both languages.
• Strong organizational skills: able to manage daily moderation tasks plus planned content and growth campaigns.
• Proven ability to plan and manage multiple projects, deadlines, and stakeholder relationships.
• Analytical mindset with experience measuring engagement, performance, and program effectiveness.
• Comfortable working cross-functionally with subject matter experts, technical team, and leadership.
• Strong attention to detail, organization, and commitment to maintaining quality standards.
• Adaptable and proactive, with the ability to identify opportunities for process improvement and innovation.

Education

• Post-secondary degree or diploma in communications, digital media, marketing, or information management (or equivalent experience).
• Certifications in digital marketing or community management.
• Certifications in translation (e.g., ATA Certification).

À propos d’ADP

• Nous offrons au monde du travail des solutions complètes favorisant le succès. Régulièrement classée parmi les « entreprises les plus admirées » par le magazine Fortune® et reconnue par Forbes® comme une des « entreprises les plus innovantes au monde », ADP compte plus d’un demi-million de clients à l’échelle internationale et plus de 65 ans d’expérience en tant qu’un des plus grands fournisseurs de solutions d’impartition commerciales et de gestion du capital humain à l’échelle mondiale.
• ADP is an Equal Opportunity Employer.

About ADP

• We power the working world with comprehensive solutions that drive business success. Consistently named one of the "Most Admired Companies" by Fortune® Magazine, and recognized by Forbes® as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of business outsourcing and human capital management solutions worldwide.
• ADP is an Equal Opportunity Employer.

NOTE TO APPLICANTS

• Please note that any offer of employment will be subject to verification of employment background checks, including a criminal record check.

NOTE À L’INTENTION DES CANDIDAT(E)S :

• Veuillez prendre note que toute offre d’emploi est conditionnelle à une vérification des antécédents, y compris la vérification des antécédents judiciaires.

A little about ADP

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (https://www.adp.com/about-adp/awards-and-recognition.aspx).

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.