Model Success Coordinator

Aylo Careers; Montreal; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading tech company in Montreal seeks a Support Specialist to provide exceptional assistance to content creators. Candidates should have excellent English communication skills, be available for evening and weekend shifts, and possess a proactive attitude. The role offers a hybrid work environment, allowing local talent to thrive in-office while remote members contribute to the culture. Experience with ticketing software is a plus.

Qualifications

• Available to work evenings and weekends.
• Access to reliable internet.
• Comfortable with repetitive tasks.

Responsibilities

• Provide exceptional support to content creators via email and chat.
• Validate model pictures, videos, and personal identification.
• Model registration follow-up and account management.

Skills

Excellent communication skills in English (written and verbal)

Empathy and focus on personal experience

Internet savvy, fast and organized

Pro-active and resourceful; ability to multi-task

Tools

Zendesk

Salesforce

Job description

Established in 2004, we are a tech pioneer offering world-class adult entertainment and games on some of the internet’s safest and most popular platforms. With the support of an international team of dynamic and collaborative innovators, we are on a mission to enable safe user experiences and empower our communities by celebrating diversity, inclusion, and expression — all while maintaining robust trust-and-safety protocols.

We embrace the best of both worlds! Local talent can thrive in our collaborative office space with the flexibility of a hybrid work environment, while remote team members play an integral role in shaping our dynamic culture from afar. We have offices in Montreal (Quebec), Austin (Texas) and Nicosia (Cyprus).

*A select number of positions require full-time in office attendance *

If you are eager to learn new things every day, and love to push the boundaries of what is possible, then we are the place for you! You will be working as part of a team within a fast-paced, fun, challenging and creative environment in order to achieve team-oriented goals.

What you’ll be doing:

• Provide exceptional support to content creators (models) via email and chat;
• Validate modelpictures, videos, and personal identification;
• Model registration follow‑up and account management;
• Training and onboarding will be done virtually (from your home);
• Perform other department duties as assigned

What you’ll need to succeed:

Must haves:

• Available to work evenings and weekends
• Access to reliable internet
• Internet savvy; extremely fast and organized
• Empathy and a focus on delivering a personal experience to models;
• Pro‑active and resourceful; ability to multi‑task under tight deadlines
• Excellent communication skills in English (written and verbal)

Nice‑to‑haves:

• Comfortable with repetitive tasks
• Experience working with ticketing software (Zendesk or Salesforce)
• Other Languages (written Spanish, Russian, German) a plus!

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.

In this role you may be exposed to adult content.