Mobile Community Counsellor - CARE Program (Contract) (Catholic Family Services Peel-Dufferin)

Leighconsulting; Canada; On-site; CAD 50,000 - 70,000; Full time

Job summary

A community service organization in Canada is seeking a Community Counsellor to provide mobile counselling and support services while collaborating with community partners. This role involves conducting assessments, offering crisis support, and maintaining client records. Candidates should have a Master's in Social Work or relevant experience, with strong interpersonal and organizational skills. Join a dedicated team focused on community well-being and support.

Benefits

Positive work environment

Professional development

Flexible working hours

Qualifications

• Master's degree or relevant experience in social work required.
• Registration with the College of Social Workers or eligibility for registration.
• Experience in intake assessment and crisis support is essential.
• Ability to apply trauma-informed and anti-racist practices.

Responsibilities

• Conduct assessments and develop service plans for clients.
• Provide mobile counselling and support services.
• Maintain accurate client records and documentation.
• Collaborate with community partners and organizations.

Skills

Crisis counselling

Supportive counselling

Case management

Strong communication skills

Organizational skills

Education

Master’s degree in Social Work or BSW

Tools

Microsoft Office

Client database management systems

Job description

Catholic Family Services of Peel-Dufferin (CFSP) is a dynamic, growing family service agency serving allareas of Peel and Dufferin. CFSPD is committed to providing a positive work environment for its employeesand excellent services to its clients.

Position Summary

The Community Counsellor – CARE Program provides mobile counselling and support services as part ofa regionally funded initiative.

The Community Counsellor serves as the first point of contact for program participants, potential clients, and community members. In this mobile role, the Counsellor conducts detailed assessments (in-person, video, or phone), offers single-session counselling, brief multi-session supportive counselling, group counselling, and provides appropriate referrals to individuals seeking access to services at CFSPD. The incumbent also prepares and maintains all required administrative records in a timely manner, and develops and sustains collaborative relationships with community partners, agency service partners, and referral sources to ensure seamless service delivery across the region.

This position reports to the Program Supervisor and will be based in the Region of Peel.

Responsibilities

Assessment and Case Management

• Conduct detailed assessment of client needs to determine individual case plans which might include offering crisis support, single sessions, short term case management, and development of a service plan including referring clients to appropriate internal and external programs.
• Conduct risk assessments and safety planning.
• Participate in weekly Walk in Clinics and offer assessment, service planning and single sessions.
• Refer clients to therapy services for individual, family and couple therapy.
• Liaise with Community organizations that have made referrals to the agency.
• Liaise and coordinate with other agencies funded under the CARE Program to make appropriate referrals.
• Respond to telephone, email, and in-person inquiries from clients, prospective clients and community partners.
• Provide telephone coverage of the intake line during business hours.
• Provide back up support for front desk coverage.

Counselling

• Provide counselling services to clients including single sessions, brief multi-session supportive counselling and group counselling.
• Collaborate with clients to set appropriate goals and service plans.
• Attend and actively participate in supervision meetings.
• Seek client feedback to determine overall effectiveness of services and bring forward recommendations to ensure optimal client outcomes.
• Liaise with collateral contacts to exchange information and/or advocate on behalf of clients.
• Manage and meet targets for client caseload and maintain direct service requirements.
• Design, implement, evaluate and facilitate or co-facilitate group programs.
• Develop and deliver workshops in the community.

Documentation and Administration

• Update agency database of client enrolment information including relevant demographic data.
• Keep careful and accurate records and maintain client case files with all relevant information and schedule client appointments.
• Collect and record client fees and monitor client accounts.
• Ensure appointment schedules are kept up to date.
• Prepare, compile, submit, and maintain accurate records, files, statistics, and additional relevant information in accordance with agency policy, and funding requirements.
• Train and support new staff, students and volunteers.

Other

• Positively and professionally represent the agency in the community by collaborating with community partners on various projects and initiatives as assigned.
• Keep abreast of best practices and professional development through literature, consultation and training.
• Participate in agency fundraising activities as deemed appropriate and necessary by agency management.
• Attend required agency activities and meetings.
• Perform other duties as assigned.

Qualifications

• Master’s degree in Social Work or BSW graduates with relevant work experience.
• Registration (or eligibility for registration) with the College of Social Workers and Social Service Workers.
• Relevant work experience offering intake assessment, crisis counselling, supportive counselling and case management services.
• Knowledge of the social service sector within the Region of Peel and Dufferin is considered an asset.
• Knowledge of Ontario Works (OW) and Ontario Disability Support Program (ODSP) applications and eligibility is considered an asset.
• Experience working with clients who are on OW, ODSP and clients from socio-economically marginalized communities.
• Experience supporting clients who experience domestic violence, mental health and homelessness.
• Understanding the effects of family violence, substance use and homelessness on all family members.
• Knowledge of, and the ability to apply trauma-informed, anti-oppressive, and anti-racist practices.
• Knowledge and experience of risk management, risk assessment, safety planning, and crisis intervention techniques.
• Demonstrate positive interpersonal skills, and ability to work in a team environment with co-workers, community providers and stakeholders and clients.
• Strong organizational and time management skills, ability to work under pressure to prioritize and meet multiple deadlines.
• Strong problem-solving skills.
• Excellent verbal and written communication skills in English. Second language is an asset.
• Proficient computer skills, and experience using Microsoft Office suite.
• Working knowledge of client database management systems, and virtual service delivery.
• Detail-oriented with ability to check documents for accuracy.
• Ability to work independently.
• A satisfactory Vulnerable Sector Criminal Records check.

Working conditions

• This position requires an in-person presence and is based in office and community environment.
• The incumbent regularly interacts with both internal and external stakeholders to provide information and support and must be able to communicate accurate and clear information effectively.
• This role is a mobile position; therefore, the incumbent will be required to have access to a reliable vehicle and possess a valid driver's license.
• Regular weekly travel to CFSPD satellite offices in Peel and Dufferin, as well as to partner sites, is required.
• Evening and occasional weekend work is required.

CFSPD is an equal opportunity employer and is dedicated to hiring staff that reflect the diversity in our community. We will make reasonable accommodations to enable applicants with disabilities to participate in the interview process upon request to [e-mail].

We invite candidates from diverse communities to apply. We thank all applicants for their interest in Catholic Family Services of Peel-Dufferin. We will only contact those selected for consideration.