ML Engineer Manager, AI Conversation Platform

Stripe; Toronto; On-site; CAD 244,000 - 366,000; Full time

Benefits offered by this job

Equity

Performance bonus

Retirement plans

Health benefits

Wellness stipends

Job summary

Stripe is seeking an Engineering Manager for the AI Conversation Platform in Toronto. You will lead a growing ML-enabled team responsible for streaming feature pipelines, building ML models, and deploying them to production in a fast-paced, ambiguous environment.

You will set technical direction, mentor engineers, hire top talent, collaborate across product and partnerships, and prototype innovative integrations with customers.

Qualifications

• Have at least 4 years of experience managing ML teams
• Experience working as a Machine Learning Engineer, Applied Scientist or equivalent Individual Contributor.
• Lead by example in high‑growth, high‑impact, ambiguous environments
• Have experience building & shipping ML systems.
• Hold yourself and others to a high bar when working with production systems.
• Thrive in a collaborative cross‑functional environment
• Experience in shipping LLM & RAG systems

Responsibilities

• Driving an ambitious vision for AI/ML that benefits our users
• Setting the technical & process direction for the team based on business goals
• Brainstorm and coordinate product integrations with partner teams
• Proposing new ideas and building prototypes
• Be an integral part of a larger ML community internally & externally
• Hire & develop a world‑class team to deliver high‑quality ML systems.
• Coach engineers to help them grow in their careers and maintain a high bar

Skills

ML Leadership

Team management

Production ML systems

Streaming pipelines

Model deployment

Cross-functional collaboration

Hiring & mentoring

Prototyping

Ambiguity handling

Leadership

Tools

PyTorch

LLM tooling

Job description

Engineering Manager, AI Conversation Platform

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About The Team

The newly formed Conversation Platform team aims to build a conversation platform for all merchants who use Stripe. We are doing so by (a) automating the easy tasks, and (b) assisting our users in the difficult tasks. Some examples include customizing the Stripe landing page to suggest bespoke integrations, allowing users to command the Stripe API in natural language, and resolving user issues automatically. We are developing RAG based systems on the latest LLMs as well as fine‑tuning our own models. We’re an end‑to‑end team going from ideas to models to shipping in production.

What you’ll do

Responsibilities

• Driving an ambitious vision for AI/ML that benefits our users
• Setting the technical & process direction for the team based on business goals
• Brainstorm and coordinate product integrations with partner teams
• Proposing new ideas and building prototypes
• Be an integral part of a larger ML community internally & externally
• Hire & develop a world‑class team to deliver high‑quality ML systems.
• Coach engineers to help them grow in their careers and maintain a high bar

Who you are

We are looking for ML Engineering Managers who are passionate about using ML to improve products and delight customers. You have experience leading teams that develop streaming feature pipelines, build ML models, and deploy them to production, even if it involves making substantial changes to backend code. You are comfortable with ambiguity, love to take initiative, and have a bias towards action.

Minimum Requirements

• Have at least 4 years of experience managing ML teams
• Experience working as a Machine Learning Engineer, Applied Scientist or equivalent Individual Contributor.
• Lead by example in high‑growth, high‑impact, ambiguous environments
• Have experience building & shipping ML systems.
• Hold yourself and others to a high bar when working with production systems.
• Thrive in a collaborative cross‑functional environment

Preferred Qualifications

• Experience in shipping LLM & RAG systems

In‑office expectations

Office‑assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico, Bengaluru, India, and Dublin, Ireland work 100% from the office. Also, some teams have greater in‑office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in‑person collaboration and learning from each other, while supporting flexibility when possible.

Pay and benefits

The annual salary range for this role in the primary location is CA$244,100 – CA$366,100. This range may change if you are hired in another location. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process.

Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant’s location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends.

We look forward to hearing from you.

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.