Mission Specialist, Land C5ISR

General Dynamics Mission Systems–Canada; Calgary; Hybrid; CAD 80,000 - 95,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Flexible benefit options

Emergency medical travel insurance

24/7 virtual health care services

Employee & Family Assistance Program (EFAP)

Onsite fitness facilities

Defined Contribution Pension Plan (DCPP)

Sick leave and disability programs

Vacation and parental leaves

Job summary

A technology solutions provider in Calgary is looking for an experienced Mission Specialist to join their Land C5ISR team. This role involves leveraging military knowledge, driving customer relations, and providing mentorship while reporting on system functionality. Candidates should have a minimum of 7 years of military experience and excellent problem-solving skills. The position offers a salary range of $80,000 to $95,000 CAD annually, a hybrid work model, and comprehensive benefits including medical coverage and a pension plan.

Qualifications

• Minimum 7 years of military experience.
• Excellent customer service and communication skills.
• Strong problem-solving abilities and attention to detail.

Responsibilities

• Ensure end-user requirements are captured, communicated, and prioritized.
• Provide mentorship and guidance in classroom and field environments.
• Report system-related problems and compose detailed field reports.

Skills

Military operational knowledge

Customer service skills

Problem-solving abilities

Communication skills

Job description

Mission Specialist, Land C5ISR

General Dynamics Mission Systems‑Canada in Calgary is seeking an experienced Mission Specialist to join our LandC5ISR team. This role leverages military operational knowledge to drive customer relations, provide mentorship, support system integration, and deliver actionable insights through detailed field reports.

Job Description

As a Mission Specialist you will be responsible for:

• Utilizing operational expertise to ensure end‑user requirements are accurately captured, communicated, and prioritized.
• Leveraging military knowledge in customer relations and collaboration with engineering and integration teams.
• Providing mentorship and guidance to users, both in classroom and field environments, ensuring proficiency with our systems.
• Reporting system‑related problems across all aspects of functionality, hardware, software, firmware, operating manuals, training, and usage.
• Composing detailed written reports identifying observations from the field, including baseline delivery, equipment performance, procedures, and training effectiveness.
• Gathering ongoing feedback from the field, recommending system enhancements and training updates as needed.
• Supporting integration activities such as communication system testing, field trials, and user experience events.
• Delivering in‑person presentations to provide status updates and attending planning sessions with internal teams and customers.

How We Work

• Work Schedule: 37.5 hours per week
• Hybrid – mix of onsite and work from home
• Travel required for customer sites

Qualifications

• Minimum 7 years of military experience
• Excellent customer service and communication skills
• Ability to establish and maintain positive client relationships
• Strong problem‑solving abilities and attention to detail
• Ability to work independently and within a team
• Flexibility to travel as required

Applicants must be eligible to work in Canada and must meet all Canadian Government security clearance requirements.

Salary

$80,000 – $95,000 CAD annual.

Benefits

• Medical, dental and vision coverage for employee and eligible dependents at no cost to the employee
• Flexible benefit options (including HCSA)
• Emergency medical travel insurance
• 24/7 virtual health care services
• Employee & Family Assistance Program (EFAP)
• Onsite fitness facilities and employee resource groups
• Defined Contribution Pension Plan (DCPP) with employer contributions after 3 months of service
• Access to financial advisors for investment advice and comprehensive planning
• Voluntary Registered Retirement Savings Plan (RRSP) accessible from day one
• Sick leave and disability programs
• Vacation, holidays, vacation purchase plan and parental leaves with top‑up options
• Free onsite parking
• Employee social clubs and recreational activities

Why Join Us?

• Purposeful Innovation: Work on solutions that make a real difference and innovate with cutting‑edge technology.
• Connection: Foster a culture of belonging, inclusivity, and collaboration.
• Challenging and Rewarding Career Pathways: Access to mentorship, training, internal mobility, and professional certification support.

Accommodation

If you require accommodation during any stage of the application process, please contact Human Resources at [e-mail].

Closing Date

We reserve the right to close this vacancy early. Submit your application as soon as possible.