Mission-Critical Hospital Switchboard Operator

Hennick Bridgepoint Hospital, Sinai Health; Toronto; On-site; CAD 40,000 - 60,000; Full time

Job summary

A renowned healthcare institution located in Toronto is seeking an experienced Switchboard Operator. The role involves operating the switchboard console, assisting with emergency communications, and providing excellent customer service to all users of the hospital telephone system. Applicants must have a year of switchboard experience, excellent communication skills, and be proficient in relevant technologies. This is a temporary full-time position for up to 12 months.

Qualifications

• Clear announcement skills with a professional telephone manner.
• Must be polite, courteous and possess a good attendance record.
• Capable of setting priorities and multi-tasking effectively.

Responsibilities

• Provide efficient switchboard operation and patient inquiry functions.
• Handle emergency codes according to hospital policy.
• Assist with pager and cell phone administration.

Skills

Professional telephone manners

Excellent interpersonal and communication skills

Proficiency with Microsoft Office applications

Ability to handle calls in a fast-paced environment

Education

Minimum one year experience in switchboard operations

Tools

Cisco systems

Softchoice systems

Job description

A renowned healthcare institution located in Toronto is seeking an experienced Switchboard Operator. The role involves operating the switchboard console, assisting with emergency communications, and providing excellent customer service to all users of the hospital telephone system. Applicants must have a year of switchboard experience, excellent communication skills, and be proficient in relevant technologies. This is a temporary full-time position for up to 12 months.