MIS Service Desk Support

Quadbridge; Montreal; Hybrid; CAD 55,000 - 65,000; Full time

Job summary

A North American IT solutions provider in Montreal is seeking a NetSuite Service Desk Support to enhance ERP stability and support users. You will troubleshoot issues, maintain documentation, and assist with operational continuity. The ideal candidate has a NetSuite SuiteFoundation certification and 2+ years of ERP support experience. This full-time, permanent position offers a hybrid work model and a salary between $55,000 and $65,000 per year, plus bonuses.

Benefits

RRSP program

Ongoing professional training

Comprehensive health coverage

Top-tier equipment

Monthly social events

Onsite chef and gym

Pet-friendly office

Qualifications

• Minimum 2 years of hands‑on NetSuite ERP support experience.
• Experience with saved searches and custom forms.
• Ability to manage multiple priorities under pressure.

Responsibilities

• Troubleshoot issues related to saved searches, custom forms.
• Maintain SLA compliance and reduce ticket backlog.
• Create and maintain documentation and SOPs.

Skills

NetSuite SuiteFoundation Certification

Technical proficiency in saved searches

Strong empathy

User support communication skills

Experience with ticketing systems

Proactive attitude

Written communication for documentation

Problem-solving mindset

Job description

Who We Are:

Quadbridge is a fast-growing North American IT solutions provider, empowering businesses to navigate complex challenges daily, through strong partnerships with leading technology providers and close collaboration with our team and customers.

With locations in Montreal, Kitchener and Vancouver, we strive to create an energetic, fun workplace where ambitious, like-minded teammates collaborate, innovate, and thrive as we continue to grow our national footprint.

We are Quadbridge. See how we’re building tomorrow’s solutions, together.

This Role

The NetSuite Service Desk Support role is a critical addition to our MIS team, designed to stabilize and enhance our ERP environment. You will act as the first line of support for NetSuite users, resolving issues quickly, guiding users through workflows, and maintaining system integrity. This role directly supports quoting, billing, and operational continuity, while enabling strategic focus for our Business Analyst and leadership teams. This role reports to the Vice-President, Innovation and Technology.

Responsibilities

• Troubleshoot issues related to saved searches, custom forms, role-based permissions, and integrations (e.g., ChannelOnline sync).
• Maintain SLA compliance and reduce ticket backlog.
• Create and maintain documentation and SOPs for transparency and scalability.
• Collaborate with MIS and internal IT teams to ensure system stability.
• Support strategic automation and governance initiatives.

Required Skills and Qualifications

• NetSuite SuiteFoundation Certification.
• Minimum 2 years of hands‑on NetSuite ERP support experience.
• Technical proficiency in saved searches, custom forms, and role‑based permissions.
• Strong empathy and verbal communication skills for user support.
• Experience with ticketing systems and IT service management.
• Self‑motivated and proactive.
• Strong written and verbal communication for guiding users and documenting SOPs.
• Problem‑solving mindset and ability to manage multiple priorities under pressure.

Nice‑to‑Have Skills

• Advanced NetSuite customization.
• Familiarity with integrations and backend scripting.
• Workflow optimization and automation experience.

Why Quadbridge

• Invest in Your Future– Benefit from our RRSP program to help you plan ahead.
• Grow With Us– Take advantage of ongoing professional training and development opportunities.
• Comprehensive Coverage– A complete health, dental, life and LTD insurance plan
• Top‑Tier Equipment– We provide everything you need to do your best work.
• A Vibrant Workplace– Join us for monthly social and team building events.
• Perks You’ll Love– In our Montreal office, enjoy an onsite chef and gym.
• Bring Your Best Friend– Our offices are pet-friendly!

Quadbridge is an equal opportunity employer, committed to diversity and inclusion in compliance with the Canadian Human Rights Act and Employment Equity Act. If you require accommodations under the applicable Canadian laws during the interview process, please inform us, and we will ensure your needs are met.

Work Schedule

Monday to Friday, 8:30 a.m. to 5 p.m.
Full‑time, permanent, hybrid

Salary range

$55,000 to $65,000 per year, plus bonus

This offer is for an existing vacancy.