Mid-Market Implementation Specialist

Manulife; Canada; On-site; CAD 81,000 - 97,000; Full time

Job summary

A leading financial services provider in Canada is seeking a candidate to provide implementation support and ensure effective administration of Group Benefits. The ideal candidate has strong analytical and communication skills, along with in-depth knowledge of benefits contract provisions. This role offers a competitive salary and the opportunity for career advancement, along with a comprehensive benefits package including health and wellness programs.

Benefits

Flexible remote work arrangement

Comprehensive benefits package

Opportunity for career advancement

Qualifications

• In-depth knowledge of Group Benefits contract provisions and claims paying systems.
• Strong understanding of Group Life and Health concepts applicable to all markets.
• Exceptional written and oral communication skills.

Responsibilities

• Serve as the dedicated contact during the implementation for sales staff and Plan Sponsors.
• Ensure sold plan designs can be effectively administered.
• Evaluate and determine appropriate non-standard risk assessments.

Skills

In-depth knowledge of Group Benefits contract provisions

Strong understanding of Group Life and Health concepts

Exceptional written and oral communication skills

Proven analytical and problem-solving abilities

Excellent proficiency in Microsoft Office (Excel, Word)

Job description

Employer Industry: Financial Services

Why consider this job opportunity

• Salary up to $96,125 CAD
• Opportunity for career advancement and growth within the organization
• Flexible remote work arrangement
• Comprehensive benefits package including health, dental, and wellness benefits
• Supportive work environment that values well‑being and inclusion
• Chance to work with a leading international financial services provider

What to Expect (Job Responsibilities)

• Serve as the dedicated contact during the implementation, providing clear verbal and written communications to sales staff, Plan Sponsors, and Market Sources
• Ensure sold plan designs can be effectively administered within the organization's systems and processes
• Evaluate and determine appropriate non‑standard risk assessments
• Provide analysis and technical support regarding product, pricing, and funding arrangements
• Engage internal partners to resolve client requests and issues, escalating to management as necessary

What is Required (Qualifications)

• In‑depth knowledge of Group Benefits contract provisions and claims paying systems
• Strong understanding of Group Life and Health concepts applicable to all markets
• Exceptional written and oral communication skills
• Proven analytical and problem‑solving abilities
• Excellent proficiency in Microsoft Office, particularly Excel and Word

How to Stand Out (Preferred Qualifications)

• Bilingualism (English and French) is a strong asset, especially for candidates in Québec
• Experience in negotiating and building relationships with clients and partners
• Strong attention to detail and ability to manage multiple priorities

#FinancialServices #RemoteWork #CareerGrowth #EmployeeBenefits #GroupBenefits

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