Microsoft Dynamics 365 F&O SCM Senior Functional Consultant - Managed Services

BDO; Canada; Hybrid; CAD 110,000 - 140,000; Full time

Benefits offered by this job

Hybrid work arrangement

Comprehensive benefits from day one

Flexible personal time off policy

Wellbeing reimbursement

Job summary

BDO is seeking a Microsoft Dynamics 365 F&O Senior Functional Consultant to join our Solution Operations (Managed Services) Practice on a full-time basis with a flexible hybrid work arrangement. The role can be located anywhere in Canada, and you will act as a trusted advisor to clients, analyzing business needs and guiding ERP deployments with Sure Step methodologies.

You will split time roughly 75% on support activities and 25% on project work, delivering high-quality solutions and training

Qualifications

• Min 3–5+ years of Dynamics 365 F&O managed services consulting and support.
• Strong expertise in the Supply Chain Management functional area.
• Experience with functional design, configuration and process alignment in Finance concepts.
• ITIL principles knowledge is a plus.

Responsibilities

• Act as a trusted advisor to external customers and BDO project teams on D365 F&O engagements.
• Analyze customer business needs and provide in-depth application expertise.
• Streamline business processes to improve ROI within Dynamics 365 for Finance and Operations.
• Provide training to client staff for day-to-day ERP activities.
• Troubleshoot issues and reproduce them in development environments.
• Apply Microsoft Dynamics Sure Step methodology for deployments.

Skills

Dynamics 365 F&O knowledge

Supply Chain Management

Communication skills

Problem-solving

Training clients

Education

Bachelor's degree in a related field

Dynamics 365 F&O/AX certifications

Tools

Microsoft Dynamics Sure Step

ITIL principles

Job description

**Putting people first, every day**BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth.**Your Opportunity**BDO Digital is currently looking for a **Microsoft Dynamics 365 F&O Senior Functional Consultant** to join our growing Solution Operations (Managed Services) Practice on either a full-time permanent basis, with a flexible hybrid work arrangement. The role can be located anywhere in Canada, and the individual will own the following responsibilities: * Act as a trusted advisor to external customers and BDO project teams in support of client D365 F&O Managed Services engagements, with an approximately 75% support and 25% project-based focus* Analyze customer business needs and objectives and provide in-depth application expertise in targeted business areas* Streamline customer business processes to achieve greater ROI within the context of the Dynamics 365 for Finance and Operations, Enterprise Edition suite* Provide training to client staff to perform day-to-day activities in support of ERP implementations* Troubleshooting issues and reproducing the issues in a separate development environment* Utilize effective communication and listening skills with customers and colleagues to troubleshoot technology issues and provide guidance/support* Apply Microsoft Dynamics Sure Step Methodology to assist customers in deploying the solutions in a timely and effective manner **How do we define success for your role?** * You demonstrate BDO's core values through all aspect of your work: Integrity, Respect and Collaboration* You understand your client’s industry, challenges, and opportunities; clients describe you as positive, professional, and delivering high quality work* You identify, recommend, and are focused on effective service delivery to your clients* You share in an inclusive and engaging work environment that develops, retains and attracts talent* You actively participate in the adoption of digital tools and strategies to drive an innovative workplace* You grow your expertise through learning and professional development **Your experience and education** * Minimum 3-5+ years of Dynamics 365 F&O managed services consulting and support experience, with strong expertise in the Supply Chain Management functional area* Knowledge of one or more other functional areas of D365 F&O or an another ERP product, such as Finance, Sales or Talent/Human Resources, is preferred* Previous experience working with a consulting firm is an asset but not required* Dynamics 365 F&O /AX certifications in the relevant business disciplines will be considered in our selection process* Self-motivated, articulate, and able to inspire audiences* Process analysis, redesign, and documentation experience* Experience in working on functional design, configuration, and process alignment with a detailed understanding of Finance concepts and general module functionality.* Knowledge of ITIL principles or working in Operational environment.* Self-motivated, articulate, and able to inspire audiences* Excellent communication and interpretive skills. Communicating with clients and interpreting their needs will be a daily activity.* Highly organized and able to work well under pressure both from clients and from team members.* Flexible and adaptable to change. We implement change for diverse clients on a daily basis.* Self-motivated. Learning new skills without prompting is expected.* Perform as a committed team player. The success on each project depends on the combined efforts of the implementation team.**Why BDO?** Our people-first approach to talent has earned us a spot among Canada’s Top 100 Employers for 2026. This recognition is a milestone we’re thrilled to add to our collection of awards for both experienced and student talent experiences. At BDO, our people experience is guided by three core pillars—**Do work with genuine care, Do what matters with purpose, and Do what’s next** - shaping how we support our people, serve our clients, and grow together.Our firm is committed to providing an environment where you can be successful in the following ways:* We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada.* We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development.* We support your achievement of personal goals outside of the office and making an impact on your community.* We foster a collaborative, inclusive environment where your ideas are valued, and you can do your best work with genuine care and purpose* We encourage innovation and forward thinking, empowering you to embrace what’s next and help shape the future of our firm**Giving back adds up:** Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.**Total rewards that matter:** We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide comprehensive benefits from day one, and a flexible personal time off policy. We’re committed to supporting your overall wellbeing and provide reimbursement for wellness initiatives that fit your lifestyle. **Everyone counts:** We are committed to creating a workplace where employees can participate fully, contribute meaningfully and succeed without barriers. We are dedicated to fostering a workplace defined by respect, fairness, and a true sense of belonging for everyone. We recognize and celebrate the unique experiences, identities, and perspectives that each of us bring – and that these experiences strengthen how we work together. Our commitment extends to ensuring that our application process is both inclusive and accessible. If you require accommodation to complete the application process, please contact us.**Flexibility:** All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place.Our model is a blended approach designed to support the flexible needs of our people, the firm and our clients. It’s about creating work experiences that meet everyone’s needs and providing flexibility to adjust when, where and how we work to meet the expectations of our role.**Code of Conduct:** Our Code of Conduct sets clear standards for how we conduct business. It reflects our shared values and commitments and includes guiding principles to help us make ethical decisions and maintain trust with each other, our clients, and the public.BDO may use artificial intelligence enabled tools to support certain aspects of the recruitment process. While these tools assist our teams, our use of AI does not replace human decision making, and all employment-related outcomes are made by BDO personnel.More information on BDO Canada’s Privacy Policy can be found here:Privacy Policy | BDO Canada**Ready to make your mark at BDO?** Click “Apply now” to send your up-to-date resume to one of our Talent Acquisition Specialists.