Microsoft Dynamics 365 ERP Functional Delivery Leader, Director

PricewaterhouseCoopers; Toronto; On-site; CAD 162,000 - 271,000; Full time

Job summary

A global consulting firm is seeking a Dynamics 365 ERP Functional Delivery Leader Director. This role involves providing consulting services, managing client relationships, and leading teams to optimize operational efficiency. The ideal candidate will have extensive experience with Microsoft Dynamics, strong project management skills, and the ability to mentor others. The position offers a competitive salary range of $162,200.00 – $216,200.00 CAD annually, depending on qualifications and experience.

Benefits

Competitive compensation

Inclusive benefits

Flexible work programs

Qualifications

• Proven expertise in managing teams utilizing Microsoft Dynamics.
• Experience in leading sales and implementing Microsoft Dynamics solutions.
• Ability to build strong client relationships and deliver valued services.

Responsibilities

• Evaluate client technologies to enhance customer engagement.
• Manage engagement financials and deliver large projects effectively.
• Lead projects and coach teams for success.

Skills

Consulting skills

Project management

Microsoft Dynamics expertise

Analytical thinking

Communication skills

Education

Functional certifications within Dynamics 365 SCM

Tools

Microsoft Dynamics 365

Office 365

Azure

Job description

Job Description & Summary

At PwC our people in business application consulting specialize in consulting services for a variety of business applications helping clients optimize operational efficiency. These individuals analyze client needs, implement software solutions and provide training and support for seamless integration and utilization of business applications enabling clients to achieve their strategic objectives.

As a Microsoft Dynamics generalist at PwC you will possess a broad range of consulting skills and experience across various Microsoft applications. Working in this area you will provide consulting services to clients analyzing their needs, implementing software solutions and offering training and support for effective utilization of Microsoft applications. Your versatile knowledge will allow you to assist clients in optimizing operational efficiency and achieving their strategic objectives.

Meaningful Work You’ll Be Part Of

As a Dynamics 365 ERP Functional Delivery Leader Director you’ll work as part of a team of problem‑solvers helping to solve business issues, deliver high‑quality client service and operational efficiency. Responsibilities include but are not limited to:

• Help clients evaluate their supporting technologies needed to engage effectively with their customers, supply chain and employees.
• Contribute to PwC’s value proposition of strategy‑led and technology‑enabled services by aligning our Advisory industry focus with Microsoft’s key technologies such as Dynamics 365 SCM, Office 365, Azure and Business Intelligence Analytics.

Examples of the Skills, Knowledge, and Experiences You Need

• Analyze and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects ensuring their successful planning, budgeting, execution and completion.
• Partner with team leadership to ensure collective ownership of quality timelines and deliverables.
• Develop skills outside your comfort zone and encourage others to do the same.

Effectively mentor others.

Use the review of work as an opportunity to deepen the expertise of team members. Address conflicts or issues by engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate. Uphold and reinforce professional and technical standards (e.g., refer to specific PwC tax and audit guidance) and the firm’s code of conduct and independence requirements.

Experiences and Skills You’ll Use to Solve

• Proactively lead the practice by setting strategy, driving the development of new business in the market and providing technical advice across disciplines.
• Build strong networks within the firm to spot and capitalize on opportunities to get involved in projects that others are leading across a number of different business units and sectors.
• Identify and discuss key issues with our clients to identify potential opportunities.
• Handle day‑to‑day client communications and shape and deliver various projects that exceed the expectations of our clients and our own assignment quality criteria.
• Manage and deliver large projects by developing the project team, assessing engagement risks throughout, driving conclusions and reviewing/challenging the output produced by the team.
• Manage engagement financials and help grow and develop our team through hands‑on training and coaching.

Required Knowledge and Skills

Demonstrate proven expertise, industry regard as a leader with success managing teams utilizing extensively Microsoft Dynamics and the related Microsoft product stack, emphasizing a proven track record of leading sales and/or full‑lifecycle implementations of Microsoft Dynamics 365 Supply Chain.

Preferred Qualifications: Certification(s)

Preferred: Acquired one or more functional certifications within Dynamics 365 SCM.

Preferred Knowledge / Skills

Demonstrate thought‑leader level knowledge and proven success articulating and delivering value to a client’s business problems using Dynamics 365 SCM, including leading teams or working independently to develop new market‑differentiated Microsoft Dynamics solutions.

Demonstrated success as a consultant with broad Dynamics 365 SCM product knowledge in both Finance and Supply Chain and extensive abilities and prior success in the following areas:

• Leading technical development efforts and offshore development resources.
• Designing, implementing and supporting complex business processes in a Microsoft Dynamics 365 Supply Chain environment.
• Designing, building, testing and deploying the technical components required for successful Microsoft Dynamics 365 SCM solutions.

Managing the Execution of Multiple Client Engagements

• Identify and address client needs: develop and sustain deep client relationships using networking, negotiation and persuasion skills to identify and sell potential new service opportunities; prepare and present complex written and verbal materials; and define resource requirements, project workflow, budgets, billing and collection.
• Demonstrate expert negotiation and persuasion skills used to sell potential new service opportunities, including a proven track record with identifying and converting potential engagement opportunities and developing market presence, qualifying leads, proposing and closing to drive a book of business.
• Lead client projects understanding a client’s business and technology in order to identify, pursue and ultimately obtain additional consulting opportunities.
• Demonstrate extensive abilities and success as a team leader: lead teams to generate a vision, establish direction and motivate members, create an atmosphere of trust, leverage diverse views, coach staff and encourage improvement and innovation.

Pay Range – PwC BC Region

• Salary range: $162,200.00 – $216,200.00 – $270,200.00 CAD annual. Individuals may be eligible for an annual bonus payment. Actual compensation within the range will depend on skills, experience, qualifications and geographic location.
• Note: The salary range reflects our British Columbia region. Because of our national recruiting approach, we may recruit (and may hire) in other regions, and therefore the salary range may differ depending on the work location. PwC is committed to competitive compensation and sharing salary ranges in accordance with applicable pay transparency legislation as they arise.

Why You’ll Love PwC

We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work and our continuous development environment will take your career to the next level. We reward your impact and support your wellbeing through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life.

Canada acknowledges that we work and live across Turtle Island on the land that is now known as Canada which are the lands of the ancestral treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.

Required Experience

Director

Key Skills

Forklift, Customer Service, Organizational skills, Basic Math, Dealership Experience, Laundry, SyteLine, Warehouse Experience, Dispatching, Personal Injury Law, Translation, Project Coordination

Optional Skills

• Accepting Feedback
• Active Listening
• Analytical Thinking
• Application Software
• Business Model Development
• Business Process Modeling
• Business Systems
• Coaching and Feedback
• Communication
• Creativity
• Developing Training Materials
• Embracing Change
• Emerging Technologies
• Emotional Regulation
• Empathy
• Enterprise Integration
• Enterprise Software Implementation
• Research Implementation Support
• Implementing Technology
• Inclusion
• Influence
• Innovation
• Innovative Design
• 27 more

Employment Type

Full‑Time

Travel Requirements

Not Specified

Available for Work Visa Sponsorship

No

Government Clearance Required

No

At PwC Canada our most valuable asset is our people and we grow stronger as we learn from one another. We’re committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in.

We’re committed to providing accommodations throughout the application interview and employment process. If you require an accommodation to be at your best please let us know during the application process.

To learn more about inclusion and diversity at PwC Canada: Be a part of The New Equation.