Microsoft Dynamics 365 CRM Technical Lead

Cognizant; Toronto; Remote; CAD 85,000 - 120,000; Full time

Job summary

A leading IT services provider is seeking an experienced professional to design and implement solutions for Microsoft Dynamics 365 and CRM systems. The role involves collaboration with cross-functional teams, managing complex technical issues, and ensuring compliance with industry standards. Candidates should have 8+ years of application development experience and a strong background in Product Lifecycle Management. Flexibility and support for work-life balance are emphasized in this remote position from Ontario.

Qualifications

• Must have a Bachelor's Degree and 8+ years of experience.
• Minimum 6+ years of experience in MS Dynamics 365 CE Platform.
• Proficient in designing scalable infrastructure solutions.

Responsibilities

• Design and implement infrastructure solutions for Microsoft Dynamics and CRM systems.
• Collaborate with teams for seamless CRM integration.
• Analyze business requirements and create technical specifications.

Skills

Bachelor's Degree

8+ years of experience as an application developer

6+ years of experience in MS Dynamics 365 CE Platform

Experience in Product Lifecycle Management

Proficiency in designing scalable infrastructure solutions

Strong communication and collaboration skills

Ability to manage multiple projects and priorities

Job description

We are seeking an experienced Microsoft Dynamics 365 and Microsoft Dynamics CRM along with domain experience in Product Lifecycle Management. This hybrid role requires working closely with cross-functional teams to design and implement robust infrastructure solutions that enhance our CRM capabilities and support our business objectives.

About Cognizant’s CIS Practice:

Cognizant’s CIS (Cognizant Infrastructure Services) Practice is a global leader in providing IT infrastructure services. We deliver innovative solutions to optimize and transform IT infrastructure, ensuring business agility and operational efficiency. Our services include cloud computing, data center management, network services, and cybersecurity. We focus on understanding client needs and delivering customized solutions to drive business success.

In this role, you will:

• Design and implement infrastructure solutions that optimize the performance of Microsoft Dynamics and CRM systems.
• Collaborate with cross-functional teams to ensure seamless integration of CRM systems with existing infrastructure.
• Analyze business requirements and translate them into technical specifications for CRM infrastructure.
• Provide technical guidance and support to ensure the stability and scalability of CRM systems.
• Oversee the deployment and configuration of CRM infrastructure components.
• Monitor system performance and implement improvements to enhance efficiency and reliability.
• Ensure compliance with industry standards and best practices in CRM infrastructure design.
• Develop and maintain documentation for infrastructure processes and configurations.
• Conduct regular assessments to identify potential risks and implement mitigation strategies.
• Collaborate with stakeholders to align CRM infrastructure with business goals and objectives.
• Lead efforts to troubleshoot and resolve complex technical issues related to CRM systems.
• Evaluate new technologies and tools to enhance CRM infrastructure capabilities.
• Provide training and support to team members on CRM infrastructure best practices.

What you’ll need to succeed (required skills):

• Bachelor’s Degree with 8+ years of experience as an application developer or equivalent.
• Minimum 6+ years of experience in MS Dynamics 365 CE Platform.
• Demonstrate experience in Product Lifecycle Management domain.
• Show proficiency in designing scalable infrastructure solutions.
• Have a solid understanding of industry standards and best practices.
• Display strong communication and collaboration skills.
• Be adept at managing multiple projects and priorities.

At Cognizant, we're eager to meet people who believe in our mission and can make an impact in various ways! We strongly encourage you to apply even if you only meet the required skills listed. Consider what transferrable experience and skills make you an outstanding applicant and help us see how you'd be helpful to this role.

Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs.

Based on this role’s business requirements, this is a remote position, from Ontario or Nova Scotia. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

Note: The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.