Microsoft Dynamics 365 CRM Functional Consultant, Manager

PricewaterhouseCoopers International; Ottawa; On-site; CAD 103,000 - 172,000; Full time

Job summary

A global consulting firm in Ottawa is seeking a Dynamics 365 CRM Functional Manager to enhance operational efficiency through software solutions and client support. The ideal candidate will have over 6 years of experience with Dynamics 365 CRM, team mentoring capabilities, and a commitment to delivering high-quality service. This role offers a competitive compensation package, including a salary range from $103,000 to $171,800 CAD plus potential bonuses.

Benefits

Competitive salary

Annual bonus eligibility

Inclusive benefits programs

Flexibility programs

Qualifications

• 6+ years experience as a Dynamics 365 CRM Functional.
• 4+ years of experience in Dynamics 365 & Power platform with Sales CRM domain.
• Ability to mentor junior resources.

Responsibilities

• Collaborate with team leadership for project ownership.
• Ensure project success through planning and execution.
• Engage in difficult conversations with stakeholders.

Skills

Dynamics 365 CRM

Communication

Mentorship

Scrum

Agile methodology

Tools

Node.js

Angular.js

React.js

JQuery

CSS

HTML 5

AJAX

Job description

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

Meaningful work you'll be a part of:

As a Dynamics 365 CRM Functional Manager, you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client service and operational efficiency. Responsibilities include but are not limited to:

A career within Microsoft Consulting services, will provide the opportunity to help our clients evaluate their supporting technologies needed to engage effectively with their customers, supply chain and employees. We contribute to PwC’s value proposition of strategy led and technology enabled by aligning our Advisory industry focus with Microsoft’s key technologies such as Dynamics 365 SCM, Office365, Azure and Business Intelligence Analytics.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Experience and skills you'll use to solve

• Experience as a Dynamics 365 CRM Functional for 6+ years
• 4+ years experience in Dynamics 365 & Power platform with Sales CRM domain experience
• Good communication skills, team player and positive attitude
• Ability to individually contribute and mentor junior resources
• Scrum/Agile methodology knowledge and experience
• Flexibility to perform testing strategies, tests and (optional) use test automation tools
• Flexible to learn and adopt to new technologies
• Exposure to QA processes and practices will be beneficial

Preferred skill sets

• Node.js, Angular.js, React.js, JQuery, CSS, HTML 5, AJAX

PwC BC Region Pay Range Information

The salary range* for this position is $103,000.00 - 137,400.00 - 171,800.00 $ CAD Annual, plus individuals may be eligible for an annual bonus payment. Actual compensation within the range will be dependent upon your skills, experience, qualifications and geographic location.

*Please note that the salary range for this position is reflected for our British Columbia region. Given our national recruiting approach, we recruit (and may hire) in other regions and therefore the salary range may differ depending on the work location. PwC is committed to competitive compensation and sharing salary ranges in accordance with applicable pay transparency legislation as they arise.

Why you’ll love PwC

We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: https://jobs-ca.pwc.com/ca/en/life-at-pwc

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.

At PwC Canada, our most valuable asset is our people and we grow stronger as we learn from one another. We’re committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in.

We’re committed to providing accommodations throughout the application, interview, and employment process. If you require an accommodation to be at your best, please let us know during the application process.