MICROSOFT 365 ADMINISTRATOR

COSTI Immigrant Services; Toronto; On-site; CAD 75,000 - 95,000; Full time

Job summary

A community service organization in Toronto is seeking a full-time Microsoft 365 Administrator. The role involves managing Microsoft 365 services, ensuring security, and automating tasks with PowerShell. Candidates should have at least 3 years of experience in Microsoft 365 governance and a relevant degree. Strong customer service skills and knowledge of security compliance are essential. This is an excellent opportunity to contribute to a community-focused organization.

Qualifications

• 3+ years of experience in Microsoft 365 environments governance and management.
• Hands-on experience with Office 365 services.
• Expert-level knowledge of Microsoft 365 workloads.
• Strong understanding of Microsoft 365 services.
• Proficiency in PowerShell scripting for automation.
• Experience with security and compliance features.
• Knowledge of applicable data privacy laws and best practices.
• Strong skill in solving complex computing problems.

Responsibilities

• Manage Microsoft 365 services including Exchange Online and SharePoint.
• Ensure the overall security of the Microsoft 365 tenant.
• Automate tasks with PowerShell scripting.
• Manage endpoints with Intune and apply updates.
• Support development teams with Power Apps and Power BI.
• Apply changes to Microsoft 365 environment using Change Management.
• Provide client support and maintain professional demeanor.
• Document configurations and support training efforts.

Skills

Microsoft 365 Administration

Security Administration

PowerShell Scripting

Endpoint Management

Collaboration Tools

Change Management

Customer Service

Continuous Learning

Education

Bachelor’s or Associate's degree in Information Technology or Computer Science

Job description

Overview

This is a full-time non-union position scheduled to work 35 hours per week

DUTIES

• Microsoft 365 Administration : Proficiency in managing Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, Intune, Autopilot, and OneDrive for Business. Managing user identities across cloud and on-premises environments, license management, and service configuration. Develop governance plans for Microsoft 365. Provide eDiscovery services as required.
• Security Administration : Knowledge of Microsoft 365 security features and best practices, including managing security policies, compliance, and eDiscovery services. Configuring permissions, data loss prevention policies, threat detection, and audit logs. Ensure the overall security of the Microsoft 365 tenant.
• PowerShell Scripting : Ability to create and execute PowerShell scripts for automating tasks and managing the Microsoft 365 environment. This skill is essential.
• Endpoint Management : Experience with Intune and for managing endpoints, objects, collections, deployments, and software updates. Ensuring all endpoints are configured with the latest security patches and updates.
• Collaboration Tools : Familiarity with Power Apps and Power BI to support development teams and enhance collaboration within the organization. Microsoft Power Platform-based automations.
• Change Management : Utilizing the Change Management process to apply changes and upgrades to the Microsoft 365 environment, including migration from a Hybrid environment to Entra. Planning, testing, and implementing changes in a controlled manner.
• Customer Service : Establishing and managing client expectations while maintaining a positive, proactive, and professional demeanor. Providing support and addressing any issues that arise.
• Continuous Learning and Improvement : Staying updated with the latest Microsoft 365 features, updates, and best practices. This may involve obtaining relevant certifications. Serve as the go-to Subject Matter Expert representing Microsoft 365, providing recommendations and solutions to facilitate decision-making. Stay up to date with the latest trends and best practices in Entra cloud computing, Microsoft 365, and related technologies, and provide recommendations for system enhancements and optimizations.
• Documentation : Document system configurations, processes, and procedures to maintain an up-to-date knowledge base, including end-user guides, diagrams, and tech spec sheets, as required. Support training efforts for Microsoft Teams, SharePoint, OneDrive, and others in the Microsoft 365 stack, and occasionally, to other related topics (e.g., security awareness, governance) and technologies.

QUALIFICATIONS

Bachelor’s or Associate’s degreein Information Technology, Computer Science, or a related field and or combination of relevant experience.

3+ years of experience of Microsoft 365 environments governance and management; Hands-on experience with Office 365 services such as Exchange Online, SharePoint Online, Teams, and OneDrive.

Expert-level knowledge of all Microsoft 365 workloads – SharePoint, Exchange, Teams, Planner, Power Apps and BI, OneDrive, Streams and Microsoft enterprise desktop applications.

Strong understanding of Microsoft 365 services and applications.

Proficiency in PowerShell scripting for administration tasks and Microsoft Power Platform-based automations.

Experience with security and compliance features, and configuration and maintenance of policies in Microsoft 365.

Knowledge of applicable data privacy laws and best practices.

Knowledge of principles of computing, communications, networks, hardware, software including operating systems.

Strong skill in analyzing and solving complex computing problems.

One of the following certifications : Microsoft 365 Certified : Enterprise Administrator Expert, Microsoft Certified : Azure Security Engineer Associate, AZ-104 : Azure Administrator Associate, SC-200 : Security Operations Analyst Associate or Exam MS-102 : Microsoft 365 Administrator